Forum Discussion
Possible intermittent modem.
First time using dish to get internet. Modem switches on and off. Was told I would have to pay $150 to have tech return. Not happy. Done all I can to fix problem. Waiting to post when back online.
SatelliteDave,
I see this is your first post here. Welcome to the Community! We'd love to help take a look into this for you, but I was unable to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, so we can take a deeper look into this!
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
Bad Modem I'm using windows 11 and the EchoStar-24-nad Jupiter 3 with HT 3000w modem. on my desktop. I quit receiving transmission of signal .Power and Wifi Lights stay blinking with Wifi light going out after a few seconds.I have called tech support twice. Used the system control center to re-install and re-register modem I get the code 12.1.9 when system fails. The loss of signal can happen any time. Truly intermittent. At this moment I'm having to wait two minutes with signal out and two minutes on. I use the Ethernet as my connection. Do not have a case number. I have had Hughes for a month now. More aggravated than unhappy so far. Having to wait for service before Posting
That’s really frustrating, especially with a new install. The reps on this site can try to access your modem remotely and run diagnostics, and they can then discuss next steps. Hopefully they’ll get back to you soon.
