RTT Errors
Starting this morning I am getting RTT errors semi-continuously that keeps me from accessing the internet via ethernet or wifi.
Forum Discussion
David_78933,
Currently, there are no other issues being reported by your modem/system remotely. This means there are no specific troubleshooting steps we can take as there appears to be no issue. How long have you noticed theses RTT errors and if you could post a screenshot of what you see that would be great. If you have seen this other than that day or before that day, please let me know. That may help us try to narrow down what else could be causing this. As you know, the latency for satellite internet will be inherently higher than terrestrial based internet, relating to how the the tech works. The round trip time is quite long normally. Pinpointing when this started happening may help us rule out the inherent latency causing this. If it did only start that morning, then the system may need to be reset on my side and yours re-associated. -Damian
This issue started about 10 days ago, and continues to get worse as time progresses. I did reboot the modem this past Tuesday, which temporarily got rid of all of the red Xs on the RTT line of the diagnostics page and allowed us good access to the internet for a day or two. But when I rebooted again this afternoon, I saw no real improvement.
There have been no state codes indicated - just RTT errors on the diagnostics page, which apparently doesn't produce a state code but does totally disrupt performance. I have been using Hughes satellite internet since DirecPC days, and this is an issue I have not seen before. I also understand latency quite well after that long time as a user. The current issue is way beyond latency, as indicated by the measured 6-sec ping time in my initial post. My Eero WiFi router won't stay connected, and the WiFi built into the Hughes router is only marginally better. Most attempts to open a web page result in time-out failures. Use of a LAN connection is marginally more successful than WiFi, but not anywhere near normal.
Following are screen shots of relevant pages from this afternoon. These are consistent with what I have been experiencing for the past 10 days.
Thanks, Gabe.
David_78933 wrote:Thanks, Gabe.
You're quite welcome. 🙂
