RTT Errors
Starting this morning I am getting RTT errors semi-continuously that keeps me from accessing the internet via ethernet or wifi.
Forum Discussion
This is a very strange issue that doesn't have a specific fix or a clear origin. System shows as fully operational even though it clearly isn't. The best I will be able to do is to perform a remote re-association. If that doesn't fix it the case will need to be escalated to our advanced technical support team. -Damian
Thanks, Damian. Have you in fact re-associated our system?
For the past week our system has continued to operate at an impaired level of performance. RTT errors have occurred a few times this past week, but have not been as persistent as in the previous several weeks. The RTT errors went away on their own or after a modem reboot in each case. There has also been a periodic uplink error noted in the diagnostics. No state codes have been noted.
Download speeds and latency have generally been normal, but upload speeds have remained slow, with most in the 0.35-0.6 Mbps range. Pings are generally in the 600-1500 ms range, but with a regular ping in the 2500-6500 ms range during each test. Internet usage is generally functional, but very slow. Some pages time out before connecting and loading.
So there is clearly still something not working properly. I vote for advanced tech support getting involved.
Yes I processed the re-association on 9/19 and I am sorry to hear this is still happening. You can have this case escalated by calling our support line at 1-866-347-3292. They may run you though some basic troubleshooting that may feel a bit redundant before they escalate. I have made an internal case for you regarding our efforts and your specific issue to assist with your escalation. Please provide them with case number #155208357 when you call. -Damian
