Forum Discussion
Severe speed issues, is there an issue at Hughes?
Since the morning of August 11th, ive been having severe speed issues. I barely get more than 20kbs when downloading, im having a lot of trouble loading anything on Facebook, cant use Youtube, so for...
Thanks for the update, Danny89. There are times when heavy traffic demands will slow down your browsing performance but our network engineers are continually assessing service performance metrics and adjusting parameters to accommodate the increasing demand for internet bandwidth.
-Liz
Make sure that if/when you run the tests at testmy you follow the troubleshooting protocol. Just in case, the full instructions are as follows...
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To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi in the HT2000W modem while the speed tests are being performed
-the testing device should be the ONLY device connected to the HughesNet modem while testing
-use the manual 25MB size download test file
-if testing upload instead of download, use the manual 4MB size upload test file
-space each test in the batch at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in depth guide on running the tests, please see this site.
The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so.
If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).
Starting at 6AM on Saturday started acting right, but last night at 4AM(Monday morning) a storm came through, knocked out my internet for awhile of course, and when it came back its doing this extreme slow speeds
Based on the three 12-25MB download tests ive done, speeds are at 40KBs which I believe is abnormal, and I can barely run any website while its acting up like this. Computer is directly plugged into the modem, WiFi is deactivated. Ive used multiple browsers on this computer, and ive tried another computer and a Nintendo Switch, all with the same results
But obviously its a transient problem. Is there any information on the Beam still being heavily overloaded, or some other kind of issues? I'll edit with my speed tests in a few, its taking awhile but I wanted to have some time between them. I forgot about the special download speed, and over Saturday and Sunday I had done the standard tests. Further more, im on total throttle now, no data for regular times or the bonus zone, but I was in that state all of Sunday and it ran well, speeds on a download showing up as over 200KBs
https://testmy.net/quickstats/DanKaiser
Got the quickstats, I'll do a couple more download tests!
It's likely the weather interfering with the signal.
EDIT: When the issue is taking place, please post the modem's state code, which can be found here: http://192.168.0.1/#!/home/status
Can't be the weather, thats already gone and there was no storms when this started last week.
Right now my state code is 24.1.1 Download Throttled. Satellite recieve strength is 105The 24.1.1 code means you've exceeded your monthly data and that your speeds will be throttled until your data resets. You can also buy tokens to reset it before that.
If you have bonus data left, your speed will be normal during bonus time (2 am to 8 am your local time).
