Forum Discussion
Slow internet
Here I am again in the same situation. I have hughesnet as my backup internet. Again it is so slow. It is useless as a backup. I don't know what happened to hughesnet but I used it for years for ...
Trijfree ,
Typically you would cancel your account and pay the ETF, however, the company is willing to work with subscribers after thorough troubleshooting. See https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607: "Troubleshooting is key! If we cannot resolve your concerns after best effort troubleshooting, we are happy to work with you regarding the termination fees."
I went through hours of troubleshooting a few months ago and also had all my equipment replaced and was told nothing was wrong. I submitted my speed numbers to this message board and there was a problem. It seems to be that channel 68 is overloaded. Like I said this is my backup internet but it is useless for what I need it for. I have been a customer of hughesnet for years. Worked from home for years with hughesnet. So this is a new problem within the last year. Not happy which is a shame because in the past I had been very happy with my service.
Trijfree,
Thank you for reaching out! We'd love to help out, but I was unable to locate your account through your Community profile. Please send a private message to https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584, with your account number or a phone number attached to your account!
Thanks,
Remy
