Hi Maui1957,
Thank you for your patience while our engineers looked at your case. An adjustment was made to your site, please let me know if you notice any difference.
-Liz
Liz-
Tried again with everything disconnected and still the same buffering issue...
OK, which streaming service on the smart TV were you trying to watch? Netflix, Hulu, etc? Please ensure that the streaming/playback quality is set to auto or standard.
Your Video Data Saver is currently enabled, so if trying to stream at HD, this can lead to buffering.
-Liz
Liz-
Thanks and I hope someone can get this figured out- I have just spent 30 min trying to watch netflix with nothing else connected and the ethernet cable connected. We managed to get through 7 minutes of the show in 30 minutes of our time....
This is not the type of speed I had when I got the service and feels like its getting slower and slower the longer I use it...
HELP!!!
You are piggybacking on someone else's tech ticket. Since your question is general, you should move your post to https://community.hughesnet.com/t5/General-Discussion/bd-p/General
Click the blue "Start a topic button" and start typing, or copy what you have here and paste it there.
We were trying to watch Netflix-and have confirmed our playback settings is set to auto on our profile
Thanks for checking and confirming that. Now please try streaming Netflix from a different device and let me know if buffering persists on that as well, and let me know which device you used.
-Liz
So every place watch netflix is still buffering- I understand you are trying to help the situation however the download speed is as slow as if I went over my data limit, which I am signed up for the 50 GB to ensure I don't exceed.-
https://testmy.net/quickstats/Toad1957
HughesNet disclamer-
It will never disconnect you or charge you for going over your data limit, but you will experience reduced speeds of 1–3 Mbps once you hit your limit. That’s still enough speed to check email and use messaging apps, but expect buffering if you’re trying to stream the latest release from Netflix (or any other streaming platform).
My average speed is 1.22 Mbps
Hi Maui1957,
Thank you for this confirmation, I've escalated this to our engineers for their input on your particular case. Once I have any news or additional troubleshooting suggestions from them, I'll post back.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Are there actually any particular cases or has everyone realized it is as good as it is going to get and there is no need to complain? Is anyone totally happy? Saying that it is still better than my alternative.
Hi Maui1957,
Thank you for your patience while our engineers looked at your case. An adjustment was made to your site, please let me know if you notice any difference.
-Liz
Liz-
Not sure what was changed but I am seeing an increase in our speed. I appreaciate all the help!!! Thank the engineers for me!
Thanks
That's wonderful! Thank you for the quick update! I'll be sure to relay your message to the engineers. Please don't hesitate to drop by the community again if you have other concerns.
-Liz
