Forum Discussion

dhorwath's avatar
dhorwath
Sophomore
8 years ago

Slow speeds only in prime time hours

I see there's other complaints but I'm not sure what was resolved with this issue.  I have the 15mg plan, using the HT1100 modem.  In the mornings I get 20+ download speeds using testmy.net.  Afternoo...
  • dhorwath's avatar
    dhorwath
    8 years ago

    Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it.  The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have.  With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g.  Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.

    thanks Amanda!

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor

rlucken,

If you have filed complaints with those agencies, you will recieve responses with in the time alloted by each agency.

As for "to solve a issue that they created", I would like to know how Hughesnet created this issue?  It is a known fact for any satellite provider to be profitable, they have, and MUST oversell the service and impose data caps to help stave off the impending congestion.  I am sorry you feel they created an issue and should bend over backwards and not make you sign a contract to help them pay off a new satellite system, but they aren't here as a non-profit.  They do have to make money, and they must recover costs.  The only way to do that is by one, having people commit for a minimum time period to a service, regardless of if they are past present, or a future customer.  Two, they must oversell the system.

Or would you have been happier to have been told, "sorry, but we can't provide you any service what so ever" when trying to find a new ISP, like VSAT does?

Just to be blunt, this will happen every time a system becomes overloaded and a new system is brought online to help alleviate the issue.  Happened going from HN7000 to SpacewayIII, and happened going from SpacewayIII to Jupiter One, and it's happening again going from Jupiter One to Jupiter II.  

As far as the whole, "I would be willing to put money that several of the people "posting" on here are hughesnet employee's" statement...  The only direct employees here are Moderators and Administrators.  There are a few independent installers such as gokartergo24 and El Dorado Network that post here, but aside from that, the rest of us are typical customers.

bkeeper1's avatar
bkeeper1
Junior
8 years ago

I live in the rural area outside a small town. Several years ago an alternative to satellite internet (Hughes and their competitor) appeared on the scene - wireless internet and a tower just down the road from me. Unfortunately at the time they could not offer the speed I needed - so I stayed with Hughes.  When the current problems with Hughes started (speed at primetime hours), I called them to see if they had improved the speed on their system --and they yes they had.  However, they were not putting any new customers on the local tower.  To go on their system you had to go on a waiting list.  I was told that they would not overbook, because they wanted to keep their current customers happy - and overbooking was only doing damage to all. 

This company started out literally in a barn -the idea of one man.  Today they serve over 400 cities and towns, with locations in Missouri, Illinois, Texas, and 31 other states.

And yes - there is a long waiting list!

Just thought you might like to know that an Internet company does not have to neglect their current customers in order to be profitable.

Bkeeper

  • Gwalk900's avatar
    Gwalk900
    Honorary Alumnus
    8 years ago
    bkeeper1 wrote:

     

    Just thought you might like to know that an Internet company does not have to neglect their current customers in order to be profitable.

    Bkeeper

    Ground based ISP's are able to build, repair and expand their systems as demand grows. When they invest in a piece of equipment they can use it year after year. If a fiber-optic cable is layed to supply service to an area or as a backhaul to a cellular tower they will be able to utilize that investment for decades to come.

     

    It was said the Echostart 17 had a price tag of about $500 million dollars. Many more $$$ were spent for launch and insurance costs. To that is added the costs of building and maintaining the 17 or so Gateways and 2 NOC's.

    The issue is that despite very high costs, that satellite can not be repaired, it can not be expanded and it only has a service lifespan of about 15 years  before it must be replaced. No building up upon previous investments here.

     

    I haven't heard any numbers of Echostar 19 but I have read the that Exede's soon the launch ViaSat-2 had a cost of about $625 million dollars for the satellite and about $107 million more for insurance and launch services.

     

    These satellites take years to build, launch providers can be another issue.

    Trying to fold the new equipment into the Gateway network system can have some bumps in the road as we are seeing with the introduction of ES19.

    I think that profitability line is much thinner than we think.

     

     

    • bkeeper1's avatar
      bkeeper1
      Junior
      8 years ago

       

       

       TO, Gwalk900, Corrosive, (and anybody interested)

      I agree with you on the above -- the point I was trying to make was that a company DOES NOT have to neglect their current customers in order to be profitable and grow.

       

      Why in advertising alone Hughes must spend thousands upon thousands of dollars just to maintain their customer base.  Think of the customers they lose to the "little" guy because the customer is unhappy.

      And that "little" guy is growing by leaps and bounds.  I predict that the "wireless" Internet providers,  AT&T, Verizon, Sprint, etc. are the future.  

      I am copying this and sending it to Corrosive, because I agree with him also - there is a tremendous difference in the initial (and maintenance) cost of each system -- but profits can still be there without neglecting the current customer.  I hope you don't think otherwise?

      Bkeeper 

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    Just thought you would like to know, a WISP has a much lower operational cost.  $20,000 tower vs. $500,000,000 satellite and $1,000,000 support facilities?

    • bkeeper1's avatar
      bkeeper1
      Junior
      8 years ago

      TO, Gwalk900, Corrosive, (and anybody interested)

      I agree with you on the above -- the point I was trying to make was that a company DOES NOT have to neglect their current customers in order to be profitable and grow.

       

      Why in advertising alone Hughes must spend thousands upon thousands of dollars just to maintain their customer base.  Think of the customers they lose to the "little" guy because the customer is unhappy.

      And that "little" guy is growing by leaps and bounds.  I predict that the "wireless" Internet providers,  AT&T, Verizon, Sprint, etc. are the future.  

      I am copying this and sending it to Corrosive, because I agree with him also - there is a tremendous difference in the initial (and maintenance) cost of each system -- but profits can still be there without neglecting the current customer.  I hope you don't think otherwise?

      Bkeeper 

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        8 years ago

        Is there a problem with the system not showing posters that their reply is posted, causing them to post it again minutes later?