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Tpaynter1's avatar
Tpaynter1
Sophomore
5 years ago
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The type of data plan I have is not the concern of this thread. The concern is the speeds consistsntly below 0.5 Mbps on the unlimited portion of my plan. This is a heavily advertised perk of the contract and it's not being delivered. It's pointless to advertise no data caps if the data is so slow it can't even open a basic webpage. I'm asking how to improve these speeds and anything else is irrelevant. 

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago
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"Am I supposed to only have internet on the first few days of the month and then essentially pay to do without the remaining 80% of the month."

 

Only if you use  a lot of data. Using less will eliminate this problem. 

  • Tpaynter1's avatar
    Tpaynter1
    Sophomore
    5 years ago
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    I am working from home. I use no social media or streaming or browsing service. Only what is needed for work via the program I'm told to use

    maratsade wrote:

    "Am I supposed to only have internet on the first few days of the month and then essentially pay to do without the remaining 80% of the month."

     

    Only if you use  a lot of data. Using less will eliminate this problem. 


    . There is no way to further limit my usuage. 

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internet","id":"message:126890","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:112712"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:126890"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:126890"},"body@stripHtml({\"truncateLength\":200})":" My internet has been consistsnly having problems. I ran a sped test per the instructions and my upload and download speed is 0.3 Mbps. This speed makes it impossible to do even the simplest tasks. I ...","body@stringLength":"940","rawBody":"

My internet has been consistsnly having problems. I ran a sped test per the instructions and my upload and download speed is 0.3 Mbps. This speed makes it impossible to do even the simplest tasks. I attached the link. I know I'm over my good data and I'm downgraded and am fine with the downgrades speeds but it is promised to be 1-3 Mbps. I am consistantly below 1.0 based on past tests. I work from home since March because of Covid and I have had to miss several days in the past 2-3 months of work extra hours to get things done because of bad and slow service. What can I do to fix this and keep my speeds up. Upping my plan will not help because I will still go over it before the end of the month. I need to know how to keep my downgrades speeds to the promised 1-3 Mbps.  https://testmy.net/db/x6r5UcMoW.CWCpPChs8

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\"Am I supposed to only have internet on the first few days of the month and then essentially pay to do without the remaining 80% of the month.\"

 

Only if you use  a lot of data. Using less will eliminate this problem. 

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\"Am I supposed to only have internet on the first few days of the month and then essentially pay to do without the remaining 80% of the month.\"

 

Only if you use  a lot of data. Using less will eliminate this problem. 

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Good morning Tpaynter1,

\n\n

 

\n\n

Thanks for posting and working with the community. I pulled up your account to run diagnostics on your site and the HughesNet equipment is working normally. Please keep in mind that even when speeds are reduced while subject to the Fair Access Policy, those reduced speeds are still shared amongst all connected devices. 

\n\n

 

\n\n

So if you have multiple devices on the network trying to run on less than 3 Mbps, that's going to be split up- all those devices won't get 3 Mbps each.

\n\n

 

\n\n

As maratsade noted, speeds aren't guaranteed as they do fluctuate as a result of a multitude of factors. Our suggestion is to manage the monthly data or as some other customers do, buy tokens, to avoid the Fair Access Policy.

\n\n

 

\n\n

-Liz

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Good morning Tpaynter1,

\n\n

 

\n\n

Thanks for posting and working with the community. I pulled up your account to run diagnostics on your site and the HughesNet equipment is working normally. Please keep in mind that even when speeds are reduced while subject to the Fair Access Policy, those reduced speeds are still shared amongst all connected devices. 

\n\n

 

\n\n

So if you have multiple devices on the network trying to run on less than 3 Mbps, that's going to be split up- all those devices won't get 3 Mbps each.

\n\n

 

\n\n

As maratsade noted, speeds aren't guaranteed as they do fluctuate as a result of a multitude of factors. Our suggestion is to manage the monthly data or as some other customers do, buy tokens, to avoid the Fair Access Policy.

\n\n

 

\n\n

-Liz

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The type of data plan I have is not the concern of this thread. The concern is the speeds consistsntly below 0.5 Mbps on the unlimited portion of my plan. This is a heavily advertised perk of the contract and it's not being delivered. It's pointless to advertise no data caps if the data is so slow it can't even open a basic webpage. I'm asking how to improve these speeds and anything else is irrelevant. 

","body@stringLength":"419","rawBody":"

The type of data plan I have is not the concern of this thread. The concern is the speeds consistsntly below 0.5 Mbps on the unlimited portion of my plan. This is a heavily advertised perk of the contract and it's not being delivered. It's pointless to advertise no data caps if the data is so slow it can't even open a basic webpage. I'm asking how to improve these speeds and anything else is irrelevant. 

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I am working from home. I use no social media or streaming or browsing service. Only what is needed for work via the program I'm told to use

maratsade wrote:

\"Am I supposed to only have internet on the first few days of the month and then essentially pay to do without the remaining 80% of the month.\"

 

Only if you use  a lot of data. Using less will eliminate this problem. 


. There is no way to further limit my usuage. 

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I am working from home. I use no social media or streaming or browsing service. Only what is needed for work via the program I'm told to use

 wrote:

\"Am I supposed to only have internet on the first few days of the month and then essentially pay to do without the remaining 80% of the month.\"

 

Only if you use  a lot of data. Using less will eliminate this problem. 


. There is no way to further limit my usuage. 

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