Forum Discussion

hkgondeck's avatar
hkgondeck
New Poster
5 years ago

Speed Test Results-Gen5

https://testmy.net/quickstats/CountryLiving?type=user_name&q=CountryLiving&framed=&limit=25&dateXi=&dateFull=&sort=date&orderType=ASC&checkedMobile=&TestType=    I am working from home, using Micro...
Performance
  • Michael57's avatar
    Michael57
    5 years ago

    hkgondeck your speed tests show you are getting good speed, when running the test.  That means there isn't any evidence that your dish isn't getting a good signal or that things would improve with any tweaks of your hardware.

     

    The symptoms you describe, a delay in your audio/video, is more of a problem with latency (ie. the amount of time it takes to send and recieve data), than bandwidth, which is what you are asking to be improved.  Sattelite will always have the extra latency compared to terrestrial connections because the data has to be beamed into space and back, and that takes an extra second or so.

     

    Since the delay you are describing is quite long may also be encountering congestion on the beam that you are using.  Because of the pandemic and folks working from home, there is a lot of extra traffic and that causes congestion which slows down everyone using that beam.  Speed test traffic is given a very high priority (like being routed around the traffic) so it's not representative of the speeds you may see when doing things other than speed tests, but it can rule out issues with equipment and things like that. Given that your speed tests are very fast, you are probably running into congestion with your normal traffic.  Unfortunately, I don't think that anything can be done about that, but maybe one of the support folks here will have some ideas.

     

    Unfortunately, I don't think Teams allows you to reduce video quality so that you can send and recieve less data, but one thing you could try is dialing in over the phone for your audio, it might be that if you are dialed in instead of using your internet for audio, things could perform a little bit better.

hkgondeck's avatar
hkgondeck
New Poster

I did follow the procedures you referred to in your link. I did the speed tests on your recommended website, testmy.net. I posted those results in my beginning email, so they are documented as evidence.  Do I need to use a different label on this thread? 

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

Yes, you did, and the linked results show you actually have very good speeds.  Given the speed disclaimers posted on the website, and more importantly, included in the subscriber agreement, it's likely the reps will not consider that you have any speed issues or that there is any  reason to send a tech.  

 

Your issue seems related to the inherent latency of satellite internet, and unfortunately, that cannot be changed. 

 

 

hkgondeck wrote:

I did follow the procedures you referred to in your link. I did the speed tests on your recommended website, testmy.net. I posted those results in my beginning email, so they are documented as evidence.  Do I need to use a different label on this thread? 

 

  • Michael57's avatar
    Michael57
    Senior
    5 years ago

    hkgondeck your speed tests show you are getting good speed, when running the test.  That means there isn't any evidence that your dish isn't getting a good signal or that things would improve with any tweaks of your hardware.

     

    The symptoms you describe, a delay in your audio/video, is more of a problem with latency (ie. the amount of time it takes to send and recieve data), than bandwidth, which is what you are asking to be improved.  Sattelite will always have the extra latency compared to terrestrial connections because the data has to be beamed into space and back, and that takes an extra second or so.

     

    Since the delay you are describing is quite long may also be encountering congestion on the beam that you are using.  Because of the pandemic and folks working from home, there is a lot of extra traffic and that causes congestion which slows down everyone using that beam.  Speed test traffic is given a very high priority (like being routed around the traffic) so it's not representative of the speeds you may see when doing things other than speed tests, but it can rule out issues with equipment and things like that. Given that your speed tests are very fast, you are probably running into congestion with your normal traffic.  Unfortunately, I don't think that anything can be done about that, but maybe one of the support folks here will have some ideas.

     

    Unfortunately, I don't think Teams allows you to reduce video quality so that you can send and recieve less data, but one thing you could try is dialing in over the phone for your audio, it might be that if you are dialed in instead of using your internet for audio, things could perform a little bit better.