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Speeds below 500 kbs. last night

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Junior

Re: Speeds below 500 kbs. last night

Hi Liz,

 

       At 7:30 last night my speed was 16 mbps, after 8 pm I bounced around between 2.63 mbps and 1 mbps, not great but not as bad as the days before. Could the gateway that I am on just starting to become crowded?

 

                                                                                                                                     Tom

Moderator
Moderator

Re: Speeds below 500 kbs. last night

Hi Tom,

 

Thank you for this update. I checked on your gateway, which is in Midland, TX, and it looks like it was raining there yesterday, which may have affected your service. I see for the rest of the month, the forecast in Midland is clear. If you continue to see slower than usual speeds moving forward, make sure they are documented in your testmy.net account so I can send those results up to engineering.

 

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Junior

Re: Speeds below 500 kbs. last night

Hi Liz,

 

        I will run several tests every night for the next few days so that you can check them. If they are unusually slow I will alert you the next day.

 

                                                                                                                     Thank you for your help,

                                                                                                                      Tom

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Moderator
Moderator

Re: Speeds below 500 kbs. last night

Thanks Tom, have a good weekend!

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Junior

Re: Speeds below 500 kbs. last night

Hi Liz,

 

      Sorry about not getting back to sooner, but last Saturday my internet speeds became very erractic then I lost access completely. I called tech support but they could not help me. A tech came to my house yesterday and he found that my modem had died. He believes that the problems I have been experiencing for the last few weeks were caused by the modem. Since he replaced the modem my preformance has returned to what it was the first few weeks after I upgraded.

 

                                                                                                                          Thank you

                                                                                                                           Tom

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Moderator
Moderator

Re: Speeds below 500 kbs. last night

Nice! Thank you for the update, Tom. I'm glad the modem replacement has brought you back up to normal performance. We're here if you need us, so drop by any time!

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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