Forum Discussion
State Code 23.1.1
Hi Jeff,
I appreciate you keeping us up to date. Our engineers have recently been rolling out a change to sites encountering this 23.1.1 code. Have you noticed any improvement in service since Wednesday?
Looking forward to hearing back.
Liz
Hi, I have had three times since Wednesday where I have had to cycle power to recover my modem, one of those times was during the day time.
I feel fairly confident saying that the problem only happens when the Lan is disabled for a period of time.
There are a couple of drawbacks for me regarding this problem apart from having to cycle power. The first problem is that each power cycle the modem will automatically try and download its software, this may be of no consequence or on the other hand if it was a 30MB file then I would be losing approx. 1GB per billing cycle if I had to reboot every day of the month. Secondly I have a phobia about keeping my Lan connected while I am not using it, my fear is of unwanted downloads.
This is no big deal right now especially if I know its being worked on.
My aim, in the near future, is to automatically connect at 2am and automatically disconnect at 8am so that I can record some media during the bonus times, if the modem problem is not fixed I fear it could fault out before the 2am connection time and I would lose my recording.
Thanks Jeff. We'll have to check with engineering to see if we can confirm whether the fix was rolled out to you or not. I'll post back once I hear back.
Your patience and understanding are much appreciated.
Hi Jeff,
Thanks for this update. The latest adjustment from last week should have resolved the 23.1.1 code, but I still see that it popped up yesterday. I'll send up your observations to engineering for their input.
Your patience and understanding are much appreciated.
Yes the modem required a reset today and my PC's onboard data monitor registered over 50MB of data usage (upload/download combined) before I had even opened a browser.
I believe I can alleviate this in the short term and I will move on while your engineering works on it.
So that brings me to the question of speed I mentioned earlier in this thread, I know from what I have read that HughesNet are having speed issues, do I need to start my own thread on that subject or wait while the main issue is resolved. The symptoms match what most are experiencing, speeds below 1Mbs in the afternoon and evening but much better in the mornings.
Good morning Jeff,
Thanks for the updates! Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
Hi Jeff,
Thank you for these screenshots, let me send this over to engineering.
Your cooperation, patience, and understanding are much appreciated.
Ah, is there snow on the dish? I was getting a "bad alignment" diagnosis a short while ago, first time seeing that on your site. Dish obstructions, like snow, can give that reading.
