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Jeff_T's avatar
Jeff_T
Sophomore
8 years ago
Solved

State Code 23.1.1

Hi, I am 40 days into my Gen 5 plan and for the last 20 I have been suffering an intermittent problem. I will log into my computer in the morning and have no internet connection. The system light on ...
Performance
  • Jeff_T's avatar
    Jeff_T
    8 years ago

    Liz arranged for a tech to come out and adjust my dish a little over a week ago which seems to have resolved my state code problem, thanks.

     

Liz's avatar
Liz
Moderator
8 years ago

Good morning Jeff,

 

Thanks for the updates! Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

Jeff_T's avatar
Jeff_T
Sophomore
8 years ago

Liz

My billing period started today and when I checked data usage on MyAccount it says I have used 5MB of anytime data and 2MB of Bonus data (which is odd because the bonus time has not started yet for this month).

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi Jeff,

     

    Thank you for these screenshots, let me send this over to engineering.

     

    Your cooperation, patience, and understanding are much appreciated.

     

  • Jeff_T's avatar
    Jeff_T
    Sophomore
    8 years ago

    Liz

    These are when I got back to the PC at 1:20 PM, I am using an alternate IP as my HughesNet won't connect right now (although status is 0.0.0) . We have about 2 inches of snow here I don't know whether that wo cause an issue.

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Ah, is there snow on the dish? I was getting a "bad alignment" diagnosis a short while ago, first time seeing that on your site. Dish obstructions, like snow, can give that reading.

     

     

  • Jeff_T's avatar
    Jeff_T
    Sophomore
    8 years ago

    Liz arranged for a tech to come out and adjust my dish a little over a week ago which seems to have resolved my state code problem, thanks.