Forum Discussion
Tokens Disappeared
This morning I noticed that my tokens disappeared (can't remember how many I had). My available remaining service plan data increased to nearly 100% of my monthly service plan allocation. Note, I ...
Remy wrote:cybercycle,
I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them!
Thanks,
Remy
I just noticed that my usage meter was corrected and my token balance is now accurate. Looks like your engineers were successful in solving the problem,
cybercycle1,
Thank you for reaching out! After taking a look into your account, it appears that you have 42% of your service plan data remaining and 9GB in tokens. Where are you seeing that your tokens disappeared?
Thanks,
Remy
My System Control Center which has always been accurate. I've attached a snap shot of the meter.
Though I have no idea if the cause is related, a similar thing happened to another person a couple of weeks ago...
GabeU wrote:Though I have no idea if the cause is related, a similar thing happened to another person a couple of weeks ago...
Thanks for the reference, Gabe. Hopefully the Moderators will be able to use that information to resolve my issue and to also address what might be a systemic problem with their system.
cybercycle,
I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them!
Thanks,
Remy
