Tokens Disappeared

[cybercycle1]

 This morning I noticed that my tokens disappeared (can't remember how many I had).  My available remaining service plan data increased to nearly 100% of my monthly service plan allocation.  Note, I did NOT initiate "cashing in" my tokens.  I'm not sure what caused this issue.  HughesNet...Please review and reinstate my tokens.  Thanks.

[Remy]

cybercycle1,

Thank you for reaching out! After taking a look into your account, it appears that you have 42% of your service plan data remaining and 9GB in tokens. Where are you seeing that your tokens disappeared?

Thanks,

Remy

[cybercycle1]

My System Control Center which has always been accurate.  I've attached a snap shot of the meter.

[GabeU]

Though I have no idea if the cause is related, a similar thing happened to another person a couple of weeks ago...

https://community.hughesnet.com/t5/myAccount-and-Billing/Token-Prepaid-5-GB-9-Available-quot/m-p/134...

[cybercycle1]

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@GabeU wrote:

Though I have no idea if the cause is related, a similar thing happened to another person a couple of weeks ago...

https://community.hughesnet.com/t5/myAccount-and-Billing/Token-Prepaid-5-GB-9-Available-quot/m-p/134...

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Thanks for the reference, Gabe.  Hopefully the Moderators will be able to use that information to resolve my issue and to also address what might be a systemic problem with their system.

[Remy]

cybercycle,

I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them!
 

Thanks,

Remy

[cybercycle1]

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@Remy wrote:

cybercycle,

I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them!
 

Thanks,

Remy

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Thanks, I appreciate it!

[cybercycle1 · Accepted solution]

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@Remy wrote:

cybercycle,

I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them!
 

Thanks,

Remy

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I just noticed that my usage meter was corrected and my token balance is now accurate.  Looks like your engineers were successful in solving the problem,

[Remy]

cybercycle1,

That's great to hear! Please let us know if this happens again!

Thanks,

Remy