Forum Discussion
Transmit / Uplink Problem
- 5 years ago
David,
You are currently on our older Gen4 Power Pro plan, which is advertised at speeds of up to 10mbps download and up to 2mbps upload. Our Gen5 plans are where we offer 25mbps down and 3mbps up, and I'd strongly recommend calling in to 1-866-347-3292 for more information on a possible upgrade to it!
Thanks,
Remy
I've been having this same exact issue starting tonight. I have an older Gen 4 system and I've been suspecting that age is catching up to it. The weather here is fine, clear, sunny, and hot. Best I can figure the gateway is in Montana, the weather is clear there as well. I did some research and people with similar problems have had radio issues. So I called and upgraded to Gen 5 hoping that it upgraded the transmitter as well. Turns out that it doesn't.
I called a tech who had me reboot the system. Of course, it cleared the error state (I had done this before), and seeing that the board was green he didn't see a need to do anything else. So in frustration I just went with the upgrade. It needed to be done anyway, but somehow, I seriously suspect the radio is succumbing to heat/moisture.
Of course, within a half hour it glitched again.
Any help is appreciated. It could be something temporary on Hughesnet's end. I've noticed that recently I've had more glitching, I've just now started watching it more closely.
- maratsade5 years agoDistinguished Professor IV
They're probably fine. The problem may be at your gateway or it may be issues with your beam. What beam are you on?
David_78933 wrote:
My modem and radio were both replaced two years ago. I would hope those major components would last more than two years, but...? It's definitely hot here in Texas this week, but it gets this hot every summer.- David_789335 years agoSophomoreSatellite Name EchoStar-17-NAD Gateway ID 9 Beam ID 52
- MarkJFine5 years agoProfessor
MIS - Missoula, Montana
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