Forum Discussion

SweetP's avatar
SweetP
New Poster
2 years ago

Unable to check email

I have 3 email accounts.  I can check 2 of 3 accounts through the web site & on my phone.  The third account is a no go!  When I check online, it tells me the info I provided is not correct.  When I ...
Performance
  • Liz's avatar
    Liz
    2 years ago

    Hi SweetP,

     

    I appreciate your patience, your password has been reset. Please check your PMs for details. Make sure you can access your e-mail thru the website and on your phone before changing the temporary password. Let me know if you can access your mail now.

     

    -Liz

SweetP's avatar
SweetP
New Poster

It will not let me reset my password.  It is asking me a password hint question that I did not setup.

Liz's avatar
Liz
Moderator
2 years ago

Good morning SweetP,

 

Thanks for letting me know. Please private message (PM) me which account you're unable to login with, I'll reset the password to something temporary and PM you the password. Let me know if you're able to access your e-mail online as well as on your phone with the password before changing it. 

 

-Liz

  • Liz's avatar
    Liz
    Moderator
    2 years ago

    Thanks for sharing the affected e-mail address. Looks like there's additional adjustments needed before I can reset the password on this. I've enlisted the help of our e-mail team. I'll update you when I have further instructions.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

    • SweetP's avatar
      SweetP
      New Poster
      2 years ago

      Thank you!

      • Liz's avatar
        Liz
        Moderator
        2 years ago

        Hi SweetP,

         

        I appreciate your patience, your password has been reset. Please check your PMs for details. Make sure you can access your e-mail thru the website and on your phone before changing the temporary password. Let me know if you can access your mail now.

         

        -Liz