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Unable to stream still

Sophomore

Unable to stream still

HughesNet has never been able to allow me to stream without major buffering. It takes 5 hours to watch a 2 hour movie. I am going through an amazon fire stick which uses WiFi not LAN. Any ideas?
1 ACCEPTED SOLUTION

Accepted Solutions
Senior Instructor

Re: Unable to stream still

See, this is what I'm talking about. Sounds to me like that's not a simple 683mb movie. In fact if it were, you should have no problem streaming even in FAP.

 


@@@Kaiserfamily wrote:
Yes congestion maybe a factor but when you are paying so much for so little shouldn’t that be factored in with service? Comcast and AT&T doesn’t suffer from this.

What you're paying for is the sunk cost, technology, real estate, and overhead required to bring a 2-way satellite signal to your house. The costs are mind boggling. You really can't compare it to the cost involved in terrestrial (Comcast and AT&T) which is nothing more than a server and some cabling (or fiber) from 3-5 miles away, and not a whole lot of overhead at all - we're talking pennies on the dollar.

 

Next, consider that satellite has a finite amount of end-user spot beams (~97 are used), with a finite amount of bandwidth per spot beam. You're sharing that beam with others over an area covering a few hundred miles in either direction, not just a handful of expandable servers for a single neighborhood.

 

Each spot beam, is then merged with signals from other spot beams, and channelled through one of about 17 ground stations matrixed about the west coast, which are then connected to an upstream provider on the internet.

 

The key here is 'finite' because you can't just call a tech, fly up to the satellite and add a new beam like you can with a terrestrial service.

 

So what you do, whatever others are doing on your router, the same beam you're on, and even the ground station you share adversely affects the congestion that you see. I think we did the math on here once and came to the conclusion that the resource demands created by only 40 people on the same beam simultaneously watching an HD movie could feasibly shut the whole beam down.

 

I'm not even including the impact that 500ms latency (satellite: ~72k miles vs. terrestrial 3-5 miles) has on trying to do resource intense activities such as streaming.

 

You're right, Comcast and AT&T don't suffer from this, but they're not even close to being the same thing.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
23 REPLIES 23
Assistant Professor

Re: Unable to stream still

First question has to be how close is the Fire Stick to the Hughes modem? Streaming over Wifi is going to need a strong signal.

Moderator

Re: Unable to stream still

Hi Kaiserfamily,

 

Thank you for reaching out to us! I am sorry to hear that, I would be frustrated too if it took that long to watch a movie. I am glad to further investigate this for you. I made some changes to the account to improve your streaming. Go ahead and test watching a movie on your fire stick. If you have further questions please do not hesitate to ask!  

 

Distinguished Professor III

Re: Unable to stream still

@Kaiserfamily

 

I don't know if streaming with the FireStick triggers the Video Data Saver to kick in, but just in case, it may be beneficial to turn off, or pause (Snooze), the Video Data Saver if you're streaming in HD.  If the VDS does kick in, doing so should help with the buffering.  

 

What is Video Data Saver?  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Unable to stream still

The fire stick is less than a foot away from the router.

Sophomore

Re: Unable to stream still

I wasn't sure if I needed to buy a Wifi booster to make streaming work.

Highlighted
Moderator

Re: Unable to stream still

Hi Kaiserfamily,

 

As Gabe has mentioned, the video data saver might not be communicating well with the fire stick. I would recommend snoozing the video data saver to see if that improves the buffering. You can locate this under My Account>Settings. I would also make sure to go through and change the resolution settings to standard definition or to medium this way you do not use as much data. As for now I would not worry about a Wi-Fi booster being that you are so close to the modem. Again, if you have any further questions, drop them here! Thanks!

 

*Felicia*

Sophomore

Re: Unable to stream still

Still have buffering issues. Movie I am trying to watch now has been stuck for 20 min.
Professor

Re: Unable to stream still

Have you followed all the steps that Hardy suggested? 

Sophomore

Re: Unable to stream still

Yes. I turned off data saver and it unfroze but still getting buffering every 5 to 10 minutes.