Forum Discussion

erinjo0316's avatar
erinjo0316
New Poster
6 years ago

Usage Meter

So I am curious.

 

I moved about 3 months ago and we unplugged and removed the modem from the house that has the satelite for the internet.  However each month my usage is still maxed out and stated on the website I have 0gb remaining for the month for service plan data.  Additionally the "bonus zone" has that gbs were used.

 

Thanks for any info

  • GabeU's avatar
    GabeU
    6 years ago

    erinjo0316 

     

    The data can't refill until the modem is reconnected, so it will continue to show the data level from when the modem was disconnected, as maratsade alluded to.  

     

    Once the modem is reconnected to the HughesNet dish the data will reset/update within a few minutes.  

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    Erin, what may be happening is the website is showing the information that was there when the modem was last used.  

     

    erinjo0316 wrote:

    So I am curious.

     

    I moved about 3 months ago and we unplugged and removed the modem from the house that has the satelite for the internet.  However each month my usage is still maxed out and stated on the website I have 0gb remaining for the month for service plan data.  Additionally the "bonus zone" has that gbs were used.

     

    Thanks for any info

     

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    erinjo0316 

     

    The data can't refill until the modem is reconnected, so it will continue to show the data level from when the modem was disconnected, as maratsade alluded to.  

     

    Once the modem is reconnected to the HughesNet dish the data will reset/update within a few minutes.  

  • BirdDog's avatar
    BirdDog
    Assistant Professor
    6 years ago

    I'm not sure what you are saying about moving the modem. Did you move to another house and just plug in the modem without a tech moving the dish and updating the service for the new location?

     

    Confused about what exactly you did. So you have updated service but the modem is stuck? 

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Good morning erinjo0316,

     

    We're closing this thread since we never got a reply from you. What Gabe said is correct, the modem needs to be reconnected to update and display the correct usage info. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.