Forum Discussion
Usage meter download
So I thought I could download the usage meter from the Usage page under My Account, but it's not there.Then I went to this page: https://support.hughesnet.com/en/faq/internet/what-is-usage-meter but ...
Hi folks,
We had some discussions around the Usage Meter as well after your feedback was sent up. Apparently the desktop client's adoption rate is low now since usage can be checked via the support center and the mobile app.
Regarding the functionality of the current desktop client, it will continue to work as long as it remains installed, but can't be reinstalled on another PC or the same one after re-imaging. As Kathy mentioned, moving forward, your best options for checking usage are the mobile app, the support center, and also the SCC.
As a last resort to advocate for a desktop client, I submitted some options via our suggestion pipeline. If we have any good news to share on that front, you'll definitely hear from us! (Don't hold your breath.)
-Liz
That's a good question, Reggie. I hope Liz will chime in. I'm OK with just using the SCC (and the phone if needed -- I do like that I can check the app when away from home; that's a big plus); I think I've just gotten attached to the meter.
Doing fine here; hope you and yours are staying well. I also hope you'll participate here more often. :)
Reggie wrote:
I was thinking about this a couple days ago. I'm wondering if HN is going to provide a new meter? I hope everyone is staying safe.
I apologize for the inconvenience, I will pass your feedback on to management. We do offer different options for the customer to be able to view the data usage. You can always download the mobile app, System Control Center, and Customer Management Center.
Kathy
Kathy, does this mean the meter is going away and won't be replaced? No need to apologise, by the way -- business is business and it's all adapt or die....:)
KathyVoss wrote:
I apologize for the inconvenience, I will pass your feedback on to management. We do offer different options for the customer to be able to view the data usage. You can always download the mobile app, System Control Center, and Customer Management Center.
Kathy
Don't forget this one, though you have to be signed in like with the My Account site.
KathyVoss wrote:I apologize for the inconvenience, I will pass your feedback on to management.
Sad to see the desktop apps no longer being supported. I was one of the people that provided some recommended mods to the javascript code.
I guess my questions are:
1. How long will the current app continue to operate? And,
2. If no app will replace this one, would it be possible for someone to publish an API so that people like myself could possibly build a replacement (obviously less the token purchase and mailbox capabilities)?
MarkJFine wrote:2. If no app will replace this one, would it be possible for someone to publish an API so that people like myself could possibly build a replacement (obviously less the token purchase and mailbox capabilities)?
I hope that they allow this if it's going stop working on 8/1. Then again, I'm hoping against hope that they change their mind about it. It's very convenient. You look at the ring and instantly know where you are in the month, and if you need more detailed info it's a simple double click. No need to go to a web page. No need to sign into anything. It's just there and instantly available to see.
The only way the Usage part is going to stop working is if they alter the modem firmware, because that's what the app talks to for that info.
Other parts talk to a server down range. Those particular things might get disrupted with changes at the server (e.g. database info), but I would think the current usage part would remain operational.
