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Usage meter download

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Distinguished Professor II

Usage meter download

So I thought I could download the usage meter from the Usage page under My Account, but it's not there.Then I went to this page: https://support.hughesnet.com/en/faq/internet/what-is-usage-meter but the download link just spins and spins and the download never starts. Is there another place to download this? Thanks!

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator
Moderator

Re: Usage meter download

Hi folks,

 

We had some discussions around the Usage Meter as well after your feedback was sent up. Apparently the desktop client's adoption rate is low now since usage can be checked via the support center and the mobile app. 

 

Regarding the functionality of the current desktop client, it will continue to work as long as it remains installed, but can't be reinstalled on another PC or the same one after re-imaging. As Kathy mentioned, moving forward, your best options for checking usage are the mobile app, the support center, and also the SCC.

 

As a last resort to advocate for a desktop client, I submitted some options via our suggestion pipeline. If we have any good news to share on that front, you'll definitely hear from us! (Don't hold your breath.)

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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36 REPLIES 36
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Teaching Assistant

Re: Usage meter download

Is the usage meter still supported after 8/1/2020?
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Distinguished Professor II

Re: Usage meter download

The page says it won't be.  I wonder though if I can still use it, as for me it's more convenient to have it on a laptop than to reach for the iphone every time I want to check the usage.  But if it's gone, I'll adapt, no worries (Edit: And I can use the SCC if needed).  BTW, good to see you, Reggie!

 


@Reggie wrote:
Is the usage meter still supported after 8/1/2020?

 

Highlighted
Teaching Assistant

Re: Usage meter download

I was thinking about this a couple days ago. I'm wondering if HN is going to provide a new meter? I hope everyone is staying safe.
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Distinguished Professor II

Re: Usage meter download

That's a good question, Reggie. I hope @Liz will chime in.  I'm OK with just using the SCC (and the phone if needed -- I do like that I can check the app when away from home; that's a big plus); I think I've just gotten attached to the meter. 

 

Doing fine here; hope you and yours are staying well.  I also hope you'll participate  here more often. Smiley Happy

 


@Reggie wrote:
I was thinking about this a couple days ago. I'm wondering if HN is going to provide a new meter? I hope everyone is staying safe.

 

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Distinguished Professor IV

Re: Usage meter download


@maratsade wrote:

The page says it won't be.



Gee, that's really nice of them to basically discount all of us who still use a computer.  Smiley Sad

 

Though I can look on the SCC, I rely on the Usage Meter, as 99% of my HughesNet usage is with my desktop computer. 

 

SMH.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Distinguished Professor II

Re: Usage meter download

Well, I'm hoping for some kind of official response, so we won't have to speculate. Smiley Happy

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Moderator

Re: Usage meter download

I apologize for the inconvenience, I will pass your feedback on to management. We do offer different options for the customer to be able to view the data usage. You can always download the mobile app, System Control Center, and Customer Management Center.

 

Kathy

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Distinguished Professor II

Re: Usage meter download

Kathy, does this mean the meter is going away and won't be replaced?   No need to apologise, by the way -- business is business and it's all adapt or die....Smiley Happy 

 

KathyVoss wrote:

I apologize for the inconvenience, I will pass your feedback on to management. We do offer different options for the customer to be able to view the data usage. You can always download the mobile app, System Control Center, and Customer Management Center.

 

Kathy


 

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Distinguished Professor IV

Re: Usage meter download

Don't forget this one, though you have to be signed in like with the My Account site.  

 

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Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro