Usage meter download

[maratsade]

So I thought I could download the usage meter from the Usage page under My Account, but it's not there.Then I went to this page: https://support.hughesnet.com/en/faq/internet/what-is-usage-meter but the download link just spins and spins and the download never starts. Is there another place to download this? Thanks!

[maratsade]

OK, but you didn't give untrue information -- you gave the information that was on the page. If the information on the page is inaccuarate, that's no reflection on you, Reg. 

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@Reggie wrote:
Now you know why I normally don't respond to many posts. I don't like to give untrue information to anyone. Have a good day.

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[MarkJFine]

Better yet, why is there a misplaced image of TestMy where the system tray image showing the app icon should be?

[maratsade]

I noticed that --- what on Earth?  

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@MarkJFine wrote:

Better yet, why is there a misplaced image of TestMy where the system tray image showing the app icon should be?

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[GabeU]

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@maratsade wrote:

@GabeU has it on a Win 10 Pro device, or maybe more than one.  I wonder why the page says it doesn't work on Win 10. 

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I wonder if it was written before Windows 10 was released and was meant to refer to those using the Insider's preview version.  Either that or the person who wrote it didn't know much about it.  

I started using Windows 10 within its first month of release and the meter has always worked with it.  

That testmy snapshot... LOL. 

[maratsade]

I wonder if at the time the page was written, the meter didn't work with Win 10, and then they never updated the page...

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@Reggie wrote:
The link says the meter will not work with WIN10. Scroll to the bottom of the link.

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[MarkJFine]

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@maratsade wrote:

I wonder if at the time the page was written, the meter didn't work with Win 10, and then they never updated the page..

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That's likely it.

Edit: Incidentally, I tried to download from the button. It attempts to start something but never does and times out. So, it's just possible the download server is having issues.

[maratsade]

Which was the point of my OP, to ask if there was a problem with the link to the download (this is why I put it in Tech Support).   

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@MarkJFine wrote:That's likely it.

Edit: Incidentally, I tried to download from the button. It attempts to start something but never does and times out. So, it's just possible the download server is having issues.

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[Liz · Accepted solution]

Hi folks,

We had some discussions around the Usage Meter as well after your feedback was sent up. Apparently the desktop client's adoption rate is low now since usage can be checked via the support center and the mobile app. 

Regarding the functionality of the current desktop client, it will continue to work as long as it remains installed, but can't be reinstalled on another PC or the same one after re-imaging. As Kathy mentioned, moving forward, your best options for checking usage are the mobile app, the support center, and also the SCC.

As a last resort to advocate for a desktop client, I submitted some options via our suggestion pipeline. If we have any good news to share on that front, you'll definitely hear from us! (Don't hold your breath.)

-Liz

[maratsade]

Thanks, Liz.  🙂

[Liz]

Interesting, I was just relaying what I learned, but hey, if you're able to reinstall it and use it, cool! We will focus supporting whatever is in the Support Center and the mobile app. 🙂

-Liz

[maratsade]

Great, now we need to hack into the Support Center and add the meter. 😉 

[Liz]

Give our security team something to chew on hahaha

-Liz

[MarkJFine]

[C0RR0SIVE]

Curious, is the meter downloading additional files during install that would prevent it from being able to be reinstalled later on?  I just uninstalled, and reinstalled 6.7.0 just fine on my end...

EDIT: It looks like Hughesnet Support for it is just being retired, but the application should work perfectly fine, and install perfectly fine as it is fully self-contained when running tests on a machine with no active connection to the internet.  The important bits are just parsing data from the modem.  As far as token purchases, not sure about that.

[GabeU]

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@maratsade wrote:

The page says it won't be.

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Gee, that's really nice of them to basically discount all of us who still use a computer.  😞

Though I can look on the SCC, I rely on the Usage Meter, as 99% of my HughesNet usage is with my desktop computer. 

SMH.

[maratsade]

Well, I'm hoping for some kind of official response, so we won't have to speculate. 🙂