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Usage meter download

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Moderator
Moderator

Re: Usage meter download

Hi folks,

 

We had some discussions around the Usage Meter as well after your feedback was sent up. Apparently the desktop client's adoption rate is low now since usage can be checked via the support center and the mobile app. 

 

Regarding the functionality of the current desktop client, it will continue to work as long as it remains installed, but can't be reinstalled on another PC or the same one after re-imaging. As Kathy mentioned, moving forward, your best options for checking usage are the mobile app, the support center, and also the SCC.

 

As a last resort to advocate for a desktop client, I submitted some options via our suggestion pipeline. If we have any good news to share on that front, you'll definitely hear from us! (Don't hold your breath.)

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Distinguished Professor II

Re: Usage meter download

Thanks, Liz.  Smiley Happy

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Associate Professor

Re: Usage meter download

toast


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Highlighted
Associate Professor

Re: Usage meter download

Curious, is the meter downloading additional files during install that would prevent it from being able to be reinstalled later on?  I just uninstalled, and reinstalled 6.7.0 just fine on my end...

EDIT: It looks like Hughesnet Support for it is just being retired, but the application should work perfectly fine, and install perfectly fine as it is fully self-contained when running tests on a machine with no active connection to the internet.  The important bits are just parsing data from the modem.  As far as token purchases, not sure about that.

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Moderator
Moderator

Re: Usage meter download

Interesting, I was just relaying what I learned, but hey, if you're able to reinstall it and use it, cool! We will focus supporting whatever is in the Support Center and the mobile app. Smiley Happy

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Distinguished Professor II

Re: Usage meter download

Great, now we need to hack into the Support Center and add the meter. Smiley Wink 

Highlighted
Moderator
Moderator

Re: Usage meter download

Give our security team something to chew on hahaha

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.