Usage meter javascript error

A javascript error occured in the main process. Uncaught exception: Error: Error parsing your configuration file: [C:\Users\Vampy\AppData\Roaming\HughesNet Usage Meter\status-meter.config]: Unexpe...

Data Management

Error

JavaScript

Usage Meter

GabeU
7 years ago
inthewoodsworki

The following fix for the Javascript error won't cripple your computer. Just don't delete anything other than what's described in the instructions. Regarding Windows, you'll probably have to change your folder options to be able to view Hidden Items to see the AppData folder and its contents described in the directions. To do so, click "View", then check the box for "Hidden Items", as you see in the red boxes in the picture below. When you're finished with the procedure, uncheck "Hidden Items" so they are hidden again, as they are hidden by default for a reason. If you have a Mac, I'm not sure if you have to unhide anything.

The instructions for the JavaScript error. Credit goes to MarkJFine.

In the event that this happens:
1. Fully quit the Usage Meter from it's own menu by clicking on the donut in the menubar and clicking "Quit".
2. Look for the following directory
Windows: C:\Users\[your User name]\AppData\Roaming\
Mac: /Users/[your User name]/Library/Application Support/
3. Carefully delete just the "HughesNet Usage Meter" folder under that and empty the trash.
4. Restart the Usage Meter. This will regenerate all the underlying information as if it were run for the first time, thus correcting the error.

C0RR0SIVE
Associate Professor
8 years ago
JRE (Java Runtime Environment) shouldn't (more like isn't...) a requirement for running the status meter... Have no idea how nor why that would fix the problem...
- Vampy
  Freshman
  8 years ago
  I have no idea either because I don't know programming but this website: What is Java and can I do without it?
  
  Says: To summarize: if you don't update JAVA and don't update your apps, then you might be O.K. for your system not dying (of course, you might be leaving yourself open for a vulnerability or two). If you get new software, it might come with a version-specific JAVA requirement so watch out for that. As for uninstalling it altogether, that could be problematic for various applications but you should find that out pretty quickly ("Oh, the backup software can't load...."). In that case, you can always reinstall. If you look at your task manager (Windows) at the processes and you see JAVA.EXE using the processor, that could be a sign you need JAVA. JAVASCRIPT is a scripting language based on JAVA that usually runs websites. Many suggest disabling scripting in your browser as a security means, but, if one of the websites you frequent requires that, you would need to turn it on again. You system may not become crippled for any of this but some of your applications might if JAVA is removed. Also, if you have trouble uninstalling JAVA, it could mean that one of your startup applications uses JAVA. Again, its an "application thing". If anyone sees something I said incorrectly, please let me know. I'd appreciate it.
  - jimmie_evlyn
    Sophomore
    8 years ago
    
    C0RR0SIVE
    
    Senior Instructor
    
    ‎03-27-2017 09:19 AM
    Re: Usage meter javascript error
    Vampy,
    
    Try uninstalling the status meter and usage meter from your system, then navigate to C:\Users\Vampy\AppData\Roaming\HughesNet Usage Meter\, and delete anything that desides in that folder. Also navigate to c:\program files\hughesnet-usage-meter and delete anything that may reside in that folder. Then download and install the latest version (Should be 6.6) and see what happens.
    
    I have been referred to this entry as the proper fix for the Java Script error on usage meter. Sounds good to me but I need a map for the journey to get there. Could you tell me step by step how to safely navigate to those places where I need to go? Sure would appreciate your directions.
JIMA1954
New Poster
8 years ago
This solution did not work for me. I installed the latest update of Java and reinstalled the usage meter. Still getting the unexpected token error. Also when I go online and check my usage, it is not billing correctly. Everything is being put into the anytime data skot which causes me to fall short by about 2 days every month. I spoke with tech support abo0ut this to no satisfaction. This is affecting my business and I rely could use some help.
- C0RR0SIVE
  Associate Professor
  8 years ago
  Yeah... Java has nothing to do with the program at all... The solution isn't what op marked as the solution, the solution is to delete the file that it's complaining about when you get the error.
  - Amanda
    Moderator
    8 years ago
    Hi all!
    
    Thank you for letting us know this has come up again. We've escalated this issue to our development team to figure out why this is happening again. I will post an update here when we've received more information.
    
    Thank you
    
    Amanda
ptbelew
New Poster
7 years ago
Delete HughesNet Status Meter from programs, Go to File Explorer Windows 10, Look in Program Files and delete HughesNet Status Meter, do the same if in Program Files 86. Go to HughesNet websight log in and under My Account, Usage download HughesNet Status Meter again. Once downloaded and installed I unchecked the box to launch, closed the installer, and then clicked the desktop icon and the icon appeared in the task tray. This worked for me. Thanks for those who posted this fix!
inthewoodsworki
New Poster
7 years ago
That really confused me. My meter was running fine for a few days and then it stopped and gave me this error. What do I need to do to fix it without crippling my computer?
- GabeU
  Distinguished Professor IV
  7 years ago
  inthewoodsworki
  
  The following fix for the Javascript error won't cripple your computer. Just don't delete anything other than what's described in the instructions. Regarding Windows, you'll probably have to change your folder options to be able to view Hidden Items to see the AppData folder and its contents described in the directions. To do so, click "View", then check the box for "Hidden Items", as you see in the red boxes in the picture below. When you're finished with the procedure, uncheck "Hidden Items" so they are hidden again, as they are hidden by default for a reason. If you have a Mac, I'm not sure if you have to unhide anything.
  
  The instructions for the JavaScript error. Credit goes to MarkJFine.
  
  In the event that this happens:
  1. Fully quit the Usage Meter from it's own menu by clicking on the donut in the menubar and clicking "Quit".
  2. Look for the following directory
  Windows: C:\Users\[your User name]\AppData\Roaming\
  Mac: /Users/[your User name]/Library/Application Support/
  3. Carefully delete just the "HughesNet Usage Meter" folder under that and empty the trash.
  4. Restart the Usage Meter. This will regenerate all the underlying information as if it were run for the first time, thus correcting the error.
  - snoopy13
    New Poster
    7 years ago
    Not knowing my way around pc's this article was very helpful and my meter icon is back.
AzLady
New Poster
7 years ago
Thank you SO much for your fix. I too had installed and uninstalled the latest version of the status meter four times with the same error message occurring. I just did your "fix' and viola` it's working like a charm. You're the best!! Thanks again.