Forum Discussion

Cabooose2's avatar
Cabooose2
Freshman
5 years ago

VOICE SERVICE MANAGE

I recenlty 3 weeks ago upgraded to Gen 5.  I had already had voice with Gen 4 and with a commitment. With upgrade they said I had to go with a 2 year commitment and credited me my $75. With the new phone, engineers had to port my original number from the commited voice to the 2 year commitment phone. Now, I can't manage my voice options. When I log in, I get a blue screen that has a circle and says redirecting. Never comes up or allows me to manage my phone at all, I've let it run for an hour. Also, I can't call forward using *72, just get a busy signal. I have been on the phone with Hughes people since they ported my number 2 weeks ago and still nothing, I mean every other day. All they do is send me a survey to answer and says "Contact Reason: General Information - Voice Service - Resolved".  It has not been resolved and Hughes seems not to be interested in correcting issue. I also have changed password thinking that may trigger it, nope. They promise a call back, but that hasn't happened yet. I enjoy my satellite phone, but would like to be able to use what I am paying for and set up sim ring, call forwarding, etc. It was something I bragged on with people in my area that use satellite only like me to get them to change from AT&T.  Thank goodness the old voicemail message transferred over when number ported. Look folks, I could go on all night, but I think you have the message. I just need help!!. Does anyone else have this problem or is it just me. Can one of you out there help me.  I wish I had a choice, but living in the boonies, I can't get nothing but Hughes. Can't get Spectrum, guess they know that. Thanks for any help, I am desparate. Sorry for any mispelling.

  • Looks like all has been resolved.  I logged into My Services, Voice, and I now can manage my voice options.  Thanks to all that had something to do with getting my situation resolved.  I'm back happy with my voice service !!

  • Damian's avatar
    Damian
    5 years ago

    Cabooose2

     

    I am glad to hear this was able to be resolved. If you ever need any assistance in the future, please reach out to us again. 

     

    -Damian 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV

    Give the HN staff on this site a chance to look into this and get back to you.  It will likely be next week. 

     

    • Cabooose2's avatar
      Cabooose2
      Freshman

      Thanks, I can wait another week if I can get it to working again.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV

        Hopefully it won't be another week; there should be HN staff on the site Monday and I hope they see your post and reply by Monday end of day.