Forum Discussion

ronhirth's avatar
ronhirth
New Poster
6 years ago

Very Disappointed

My wifi box had a malfunction and when i called it took them a week to come out. The very next nught the box cut out again. At 1030 that morningit came back on. I shouldbt of had to wait over a week for my services. I am going to switch providers
nowifi
  • Amanda's avatar
    Amanda
    6 years ago

    Hi ronhirth

     

    I'm so very sorry about the inconvenience and if someone hasn't provided you credit for your time without service, I would be more than happy to do that for you. Also, since this happened twice in a row, there could be an underlying root cause we need to dig into. Please let me know if something happens again and I'll get right on it.

     

    Thanks,

    Amanda

  • Amanda's avatar
    Amanda
    6 years ago

    Hi Ron,

     

    Thank you for letting me know. I will provide a credit to your account now and send you a private message with confirmation. 

     

    Thanks,

    Amanda

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    Sometimes a week is the fastest they can get to you -- and much as no one likes to wait, sometimes you just have to act like a grownup and deal.

     

    If you want to switch providers, then switch providers. That's your right, and there's no need to announce it, and it won't make them send you a tech faster.

     

    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

     

    ronhirth wrote:
    My wifi box had a malfunction and when i called it took them a week to come out. The very next nught the box cut out again. At 1030 that morningit came back on. I shouldbt of had to wait over a week for my services. I am going to switch providers

     

    • Amanda's avatar
      Amanda
      Moderator
      6 years ago

      Hi ronhirth

       

      I'm so very sorry about the inconvenience and if someone hasn't provided you credit for your time without service, I would be more than happy to do that for you. Also, since this happened twice in a row, there could be an underlying root cause we need to dig into. Please let me know if something happens again and I'll get right on it.

       

      Thanks,

      Amanda

      • ronhirth's avatar
        ronhirth
        New Poster
        6 years ago
        I was suppossed tp have credi for the days wiyh no wifi there isnt any credit on the bill
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago
    ronhirth wrote:
    My wifi box had a malfunction and when i called it took them a week to come out. The very next nught the box cut out again. At 1030 that morningit came back on. I shouldbt of had to wait over a week for my services. I am going to switch providers

    Please keep in mind that you can purchase Express Repair, which includes getting a service tech out to you by the second business day or the next business day, depending on the plan you choose, if it's determined that a tech visit is required.  

     

    http://support.hughesnet.com/faq/optionalservices/express-repair

  • gaines_wright's avatar
    gaines_wright
    Tutor
    6 years ago
    ronhirth wrote:
    ............................... I shouldbt of had to wait over a week for my services. I am going to switch providers

     

      I learned a long time ago, not to depend on provider recommended tech companies.  My original Hughes installation was done through Hughes by a tech company located over 75 miles away from my house.  I later found a tech company about 20 miles away that's much better.  They usually come on the same day or at least the next day after I call.

     

      Maybe you just need to look around and find a new tech company.  Switching providers ( if even possible ) may not help, because you could actually end up with the same sorry tech company you have now.  For example, the company I use now does Dishtv, Directv, Hughes, Viasat, et al.  I don't even call the provider if I'm having trouble, I call them first.