Solved: Re: Very Slow internet speeds - Hughesnet Community

bill426 · ‎07-25-2017

I've been a Hughesnet customer for about 5 months and my internet speeds at night are horrible. I've complained previously and call tech support many times and the issue never went away. Never had much luck with them. Now however my speeds have drop to below 1 mbps. Hopefully if they don't wear me down I'll continue to post my speeds below until to problem is fixed. Below are 2 downloadsI performed and are tyicial of what I'm seeing. I have a gen 4 system.

http://testmy.net/db/t5RnK7L0f

http://testmy.net/db/P6qLJeywZ

GabeU · ‎07-26-2017

@bill426

If you aren't seeing them in your "Token Bytes Available" on your Status Meter (like in picture below), you may need to sign in to http://my.hughesnet.com/myaccount , go into the Usage section, then click on "Buy Tokens" under your Usage graphs. There, you should see either some free ones or prepaid ones. You click "Use" and it will add them to your "Token Bytes Available" bucket. Once there, they will be used just like Anytime Data (during the 2AM to 8AM period your Bonus Bytes will be used, though). The Token Bytes are only used when you have run out of data that would normally be used during that specific time frame (like Anytime Data normally being used now (10:27PM EST)).

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C0RR0SIVE · ‎07-25-2017

@bill426

Those speeds are rather slow, however you really should try to use the 12MB download package to test your speeds, as well as do the speedtests while logged into an account on testmy.net

If you need to view detailed instructions on how Hughesnet would like the tests done, then please visit - http://customer.kb.hughesnet.com/Pages/7001.aspx

That aside, I am not sure there's much that Hughes can do if anything with you being on a Gen4 system, the satellite (Echostar 17/Jupiter One) was already beyond capacity a good long while back and Gen5 (Echostar 19/Jupiter Two) only came online about 4ish months ago.

BirdDog · ‎07-25-2017

Many of us Gen4 people are still getting good speeds and happy. Some slowdowns every so often but still can stream video at low def when we want. Feel like I have to be a J1 supporter theses days. Dang, it isn't that old of a satellite, unless there is something I don't know and it is dying a premature death.

pgushee · ‎12-26-2017

I also am very dissoppointed with the speed of Hughs Net, I just got a fire stick for X-mas, and we tryed to stream a movie. Kept getting the slow internet error message. Couldn't even watch the begining minute of the movie.. speed test showed. .59 ugh

Songbird_62 · ‎02-19-2018

I'm having the same problem. Calls to Tech Support are unhelpful. I'm tired of being "disconnected" by agents. I filed a complaint with the Federal Communications Commission and more customers need to do the same. We are paying for service we're not getting.

Amanda · ‎02-20-2018

Hello,

Since the customer who created this thread has already marked their issue as solved, this thread will be closed. We recommend BirdDog's suggestion to create a new post if you need individual assistance: https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport

Thank you,

Amanda

GabeU · ‎07-25-2017

Awful speeds.

What are they like during the day?

And you're absolutely sure that you're not out of data right now? Those two are low enough that they look like Gen4 FAP speeds.

Aedan · ‎07-26-2017

Good Morning bill426,

Thank you for posting. I am definitely sorry to hear about this issue. I pulled up your account to troubleshoot and your system shows that you are currently in FAP. However, I see from your previous cases that slow speeds is an issue that you have experienced in the past. I will issue you some complimentary tokens to run the speed test.

Important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-run a batch of 3 tests during the day/morning and another 3 at night
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]

Thank you. Your cooperation, patience, and understanding are much appreciated.

-Aedan

bill426 · ‎07-26-2017

Your right I exceeded my data allotments. Not sure how that happened. I don't see any bonus tokens though to test my speed.

GabeU · ‎07-26-2017

@bill426

If you aren't seeing them in your "Token Bytes Available" on your Status Meter (like in picture below), you may need to sign in to http://my.hughesnet.com/myaccount , go into the Usage section, then click on "Buy Tokens" under your Usage graphs. There, you should see either some free ones or prepaid ones. You click "Use" and it will add them to your "Token Bytes Available" bucket. Once there, they will be used just like Anytime Data (during the 2AM to 8AM period your Bonus Bytes will be used, though). The Token Bytes are only used when you have run out of data that would normally be used during that specific time frame (like Anytime Data normally being used now (10:27PM EST)).

bill426 · ‎07-29-2017

Yes I see it now. The speeds back up to. thanks

http://testmy.net/db/bill426

GabeU · ‎07-29-2017

@bill426 wrote:
Yes I see it now. The speeds back up to. thanks

http://testmy.net/db/bill426

Glad your speeds are back up to par. 🙂

Taytaynva · ‎12-21-2017

I’ve purchased token bites and it’s stikk not showing. It just shows pending and it’s so slow here at my home that I can barley get in here to find solutions. The customer service I received while at work trying to resolve this issue was the worst.

BirdDog · ‎12-21-2017

Taytaynva, this thread is old enough that would be best to start a anew post describing your problem in detail.

https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport