Forum Discussion

GW's avatar
GW
Advanced Tutor
6 years ago
Solved

Web Acceleration failing

Recently my HT2000W with current Software Version: 3.4.6.26 (M) has been going to failure on Web Acceleration showing yellow on System Status page link and showing the Down status and red X for Web A...
HT2000W
web acceleration
  • Liz's avatar
    Liz
    6 years ago

    Hi GW,

     

    Good news, we got an update before we go into the weekend! Engineering has applied changes in your area, so please monitor performance for any improvement.

     

    Thanks,

    Liz

Remy's avatar
Remy
Moderator
6 years ago

GW,

 

Upon looking into some diagnostics, it doesn't seem like the diagnostic codes you're receiving should have an affect on the performance of your modem. Is the new modem working properly? I'm glad the new package got out quickly to you.

 

Thanks,

Remy

GW's avatar
GW
Advanced Tutor
6 years ago

Remy 

 

My Red X count is now at 27 in the history graphs.

The terminal downtime has exceeded 11% due to State Code 30.1.1.