Forum Discussion

GW's avatar
GW
Advanced Tutor
5 years ago

Web Acceleration failing

Recently my HT2000W with current Software Version: 3.4.6.26 (M) has been going to failure on Web Acceleration showing yellow on System Status page link and showing the Down status and red X for Web A...
HT2000W
web acceleration
  • Liz's avatar
    Liz
    5 years ago

    Hi GW,

     

    Good news, we got an update before we go into the weekend! Engineering has applied changes in your area, so please monitor performance for any improvement.

     

    Thanks,

    Liz

GW's avatar
GW
Advanced Tutor

Thank you Liz  I know it's a network problem and it sure is a strange one.

 

Wednesday morning update. As of this moment, only 1 transition to 30.1.1 has occurred since 5 PM yesterday. It went from 282 to 283 in 15 hours while there were 10 transitions between 2 PM and 5 PM yesterday. Too weird.

GW's avatar
GW
Advanced Tutor
5 years ago

Thursday morning update: No 30.1.1 failures from 5 PM Tuesday through 4 AM this morning. Now, 12 transitions to 30.1.1 between 4 AM and 8 AM.

 

  • GW's avatar
    GW
    Advanced Tutor
    5 years ago

    Liz  62 disruptions in the last 36 hours. I think the best thing I can do is reboot the modem and codes and keep the web acceleration turned off until we can get this fixed.

     

     

     

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning GW,

     

    Just letting you know that our engineers are still investigating this. I'll post back once I have news from them to share.

     

    Have a good weekend!

     

    -Liz

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi GW,

     

    Good news, we got an update before we go into the weekend! Engineering has applied changes in your area, so please monitor performance for any improvement.

     

    Thanks,

    Liz

  • GW's avatar
    GW
    Advanced Tutor
    5 years ago

    Hi Liz,

     

    I've had the Web Accelation turned off for the duration and was going to turn it back on today to see about things. I did three of my windoze updates this week during early morning bonus time and they all went well. No glitches and thankfully so because they were all major upgrades to Win 10 Pro version 2004. I did my last computer this morning  It also went well and seemed to go much quicker but this was my main network computer with no wifi.

     

    Fortunately I was able to get all the updates done in the Bonus Zone but I get up early anyway. They totaled almost 14 GB in my hourly history. That's some sick stuff. The windoze data hog strikes again. 

     

    After finding your latest message just now I looked at the modem and see they turned on the Web Acelleration, rebooted my modem and cleared codes for me yesterday afternoon. No codes ever since. Good stuff.

     

    Thank you Liz. With all faith I have in you that's built up over the years, I know it's safe to mark this one solved.

     

     

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good to see, thanks GW. If you have any other concerns with your internet performance, feel free to drop by again!

     

    Thanks,

    Liz

  • GW's avatar
    GW
    Advanced Tutor
    5 years ago

    Friday update: Liz, It slowed down a bit. Only 19 transitions to greatness between 8 AM yesterday and 8 AM today. Is there any hope of getting this fixed any time soon? I have to do the windows updates on 4 computers next week and I'm afraid it will be a nightmare. I can't even do the google play updates on my phone over wifi unless I catch it right. It took about a half hour this morning to get 106 MB of updates completed

     

    Unfortunately, I like to do most of my work and all of my updates between 4 am and 8 am when I'm in the Bonus Zone but that's when the crashing is most severe. I can use my phone to do all the windows updates but carrier restrictions require me to use a VPN which doesn't always work out well. I try to avoid it.