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Why is Hughes.net soooooooooooo slooooooowwwwww today June 30, 2016?????

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ablstnlki121
Freshman

Why is Hughes.net soooooooooooo slooooooowwwwww today June 30, 2016?????

Terminal - Gateway Connectivity Test Thu Jun 30 16:32:51 2016
 Packet Loss: 0.00%
Average Delay: 648.00 ms
Minimum Delay: 550.00 ms
Maximum Delay: 1130.00 ms

It has been impossibly slow today, no rain nor wind here.  Just Hughes baddddd lack of service. 
Many pages were slow to load if they ever did. 

And I did several things to clear history and Disk Clean up.

Then I added a token and it did not show up....

Is the Hughes Net Satellite in the sky broken today????? 
1 ACCEPTED SOLUTION

SLC   Salt Lake City..

View solution in original post

39 REPLIES 39
Gwalk900
Honorary Alumnus

Lots of bad weather at a number of the Gateway locations.


ablstnlki121
Freshman

and that should Hughes net in TN to be slower than usual?
Pawnee County
New Member

I t could go to 192.168.0.1 in the browser then click on system status and see what your IP Gateway Association State says this will tell us which gateway you are on.
Pawnee County
New Member

I am on Tuscon Gateway and it is working very good. 
Gwalk900
Honorary Alumnus

What goes up (your signal to the satellite) must come down (from the satellite to your Gateway).

Bad weather at either end can effect your performance.


BirdDog
Assistant Professor

A good read when you have time, it explains Gateways and much more about satellite internet: https://en.wikipedia.org/wiki/Satellite_Internet_access
Gwalk900
Honorary Alumnus

Flagstaff AZ here.

Sloooooow and "fragile" would describe it.

Haven't bothered with a weather check, last time weather.com lied like a Dog.


Pawnee County
New Member

I am getting 5.7 down currently not bad for 12:47 in the afternoon. 
Chris11
Alum

Hi ablstnlki12,

Thanks for posting and welcome to the community! I hope our community members were able to provide some assistance. Are you still experiencing slow service? Can you head over here http://192.168.0.1 and tell us what you see? Hope to hear from you soon.

Thank you,
Chris
prkaneko
New Member

I been using system as I try to work from home and its painfully show!  I have spent hours on the phone with these people and nothing has helped.  Going to have to pay $400 to get out of contract which sucks as well.  It's just plain bad business.  I will at least write a comment on BBB.  
Gwalk900
Honorary Alumnus

BBB will help in what way ?

It would help more is you took a peek at the modems internal SCC found at 192.168.0.1 and look at your current remaining data and any recent error codes.

Try your best to grasp this:

There is a lot of bad weather in the location of many of the Gateway locations.

The BBB, NRA, FBI, FCC and the rest of the three letter agencies are as powerless in controlling the weather as Hughes is.

Run some speed tests at testmy.net ... manual test, 12 MB in size. Post a link to your account results or a screenshot.

As to "work from home" .... are you using a VPN ?

Slow .... well, without data, its just another opinion.

Might alert the NSA too.


ablstnlki121
Freshman

IP Gateway Association State Associated (Data IPGW - BIL38HNSIGW51B002Adv)
Gwalk900
Honorary Alumnus

Do a weather check for Billings MT.

Any error codes ?

(click for larger pic):



Click the icon marked as #3

Click "General", Click "state code monitor".

Be SURE to edit out your SAN if you post a screenshot !

Pawnee County
New Member

OK now where is that neat chart that shows the Gateway Codes I lost it where is BIL is suspect Billings Montana or maybe Baltimore MD.  Come on birddog seek!!!  That is what I tell my Labrador when looking for Quail or Pheasants.  
Gwalk900
Honorary Alumnus

Its here:

Map above: BIL is Billings MT.


Pawnee County
New Member

Hey Gwalk I thought it may be Billings could you repost that list of Gateway codes I have misplaced it. 
BirdDog
Assistant Professor

Gary, look up ^^^. That's what I tell the wife when I see cool bird.
Gwalk900
Honorary Alumnus

I have a complete list ... I just haven't had time to update everything and cleanup the map.

This is what I have now, I will get the thing completed as soon as I can:


17 Gateways are shown on the map


GATEWAYS


#1:SLC: Salt Lake City: Beam(s): 34,39,40,46

#2:ALB/ABQ: Albuquerque NM: Beam(s) 14,26

#3:AMA: Amarillo TX: Beam(s):19,25

#4:BIL: Billings MT: Beam(s): 24,31,38

#5:MID: Midland TX: Beam(s): 41

#6:FLG: Flagstaff AZ: Beam(s) 13,35

#7:BOI: Boise ID: Beam(s):45

#8:NPL/NOR: North Platte NE: Beam(s): 36,54

#9:MIS/MSU: Missoula MT: Beam(s):10, 42,44

#10:ENG:Englewood CO::Beam(s): 57

#11:ELP: El Paso TX: Beam(s):3,37

#12:TUC: Tucson AZ: Beam(s) 4

#13:RPC (RAP): Rapid City SD: Beam(s): 55

#14:EDM:Edmonton AB, CA: Beam(s) 1,2,7,16

#15:REG: Regina SK, CA: Beam(s) 8,9,15,18

#16

#17



Spot Beams: 60 Total (xx=eliminated)


x,x,x,x,5,6,x,x,x,xx

11,12,xx,xx,xx,xx,17,xx,xx,20

21,22,23,xx,xx,xx,27,28,29,30

xx,32,33,xx,xx,xx,xx,xx,xx,xx

xx,xx,43,xx,xx,xx,47,48,49,50

51,52,53,xx,xx,56,xx,58,59,60



I just got Gen 5.  Seems faster. 

Can you please tell me where my gateway is--

IP Gateway Association StateAssociated (Data IPGW - J2SLC...............

SLC   Salt Lake City..