email load error

[wgrobison1]

As of around 10 to 11 AM my email was ok, now I get the error Fault error: system failure: getting database connection, system failure: getting database connection. This comes up in the spot that normally shows incoming email. Any suggestions?

WR

[maratsade]

How do you access email?

[wgrobison1]

Normally from menu button at the top of my  Hughesnet homepage Menu, sometimes from the email button in Menu of community support.

 Now I am getting the error Network request failed with status 504- "Gateway Time-out" weather here is sunny , 88 deg, slight breeze. No rain since 4 AM this morning. It was ok during and after that until about 10 or 11 AM.  The sign in is OK, then email page opens and says "loading" email count shows but after 2 or 3 minutes, the error message comes on.

[wgrobison1]

Modem tests are all ok

[Daniel Lee Ball]

I'm getting the same thing and my situation is exactly the same.  It worked earlier this morning, but this afternoon, it has gotten stuck on the loading phase before eventually the network times out.  I'm guessing that there is a problem with the overall email system for hughesnet right now 

[Remy]

Thank you all for posting!

We've gotten your email addresses noted and are having them sent up.

We're going to be looking into the issue and will get back to you as soon as possible with some results!

Thanks,

Remy

[Pete_Vit]

webmail appears to be working, but thnderbird still issueing an error

Sending of username did not succeed. Mail server pop3.hughes.net responded: authentication failed: LOGIN failed

my user/password has not changed, is there still an issue with the pop3 mail server?

[Pete_Vit]

I checked Thunderbird account settings, I must have forgot the server is an SMTP server not a pop3 server?

the account password is different than the password I use for webmail, seems strange but I updated the password and I'm getting email now via thunderbird.

thanks

[wgrobison1]

It seems to be working  OK now thanks

[maratsade · Accepted solution]

Maybe they just needed to reboot something. 😁

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@wgrobison1 wrote:

It seems to be working  OK now thanks

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[Remy]

I've gotten word that within the past hour and a half, the issue has been resolved! Please let me know if the issue persists for anyone, and we can proceed from there! We appreciate your patience!

Thanks,

Remy

[Pete_Vit]

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@Remy wrote:

I've gotten word that within the past hour and a half, the issue has been resolved! Please let me know if the issue persists for anyone, and we can proceed from there! We appreciate your patience!

Thanks,

Remy

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Thank you Remy, webmail and Thuinderbird were working ok until I attempted to send an email, the client (Thunderbird) asked for my password, I used the one stored and it failed to send, then I tried the password used to connect to the webmail client and neither worked. I'm not sure how or why these passwords are different and why I did this. I'm going to try and change my password if possible to make them the same

[Pete_Vit]

adding later

Sending of the message failed.
Failed due to unexpected error 80004005. No description is available.
The message could not be sent using Outgoing server (SMTP) smtp.hughes.net for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again.

i made both passwords the same, but still getting this error, can someone verify the pop3 and smpt email servernames and ports for me?

[Remy]

Pete_Vit,

Thank you for letting us know! There are some settings that need to be changed, which should help resolve this issue. Here's the steps:

1. Open the Thunderbird Mail application, click on Tools at the top of the window and then select Account Settings (usually the second from the bottom on the menu). Once these steps are completed, click on Account Actions and then Add Mail Account.

2. Please fill in your name or email address for 'Your name'. You will then enter your Email Address and password and check the box for Remember Password. You can then click Continue. If you receive a green check, you can click done. If there is an error, continue to the next step.

3. If you encounter an error during automatic setup, click Configure Manually. Enter the information for server settings and ports (listed below) and then click Re-test. Thunderbird should verify the settings against the mail servers and you should be able to click done and then be able to use your mail.

Settings:

Incoming IMAP/Pop Server Setting: mail.hughes.net

Available Incoming IMAP Ports: 143 with security set to auto, 993 with security set to SSL

Available Incoming POP port: 110 with security set to auto, 995 with security set to SSL

SMTP Server Setting: email.hughes.net or smtp.hughes.net (they resolve to the same place)

Available Outbound SMTP ports: 587 with security set to TLS

Thanks,

Remy

[Pete_Vit]

thank you so much Remy I'll give that a shot, I changed my password, removed my account and re-added, incomming email worked but outgoing was still giving me an error with password, I know sometimes @work the passwords are cached and may take some time to sync. I'll try your great setup instructions and make sure I keep them !

[Pete_Vit]

Remy,  getting email is working - sending is still asking for a password and still fails authentication

Login to server smtp.hughes.net with username cvitullo failed.

using STARTTLS and port 587. I've even tried my old password thinking the server is not getting my new password, still no go.

I don't want to remove and re-add my account because loading almost 90,000 old emails takes a lot of time and data, any other options?

[GabeU]

@Pete_Vit 

With 90,000 emails obviously meaning your email usage is considerable, you may want to think about migrating to something like Gmail, Outlook or Yahoomail.  And keep in mind that, if/when you move on from HughesNet, your email stops after 30 days. 

[Pete_Vit]

Gabe, my inital client was outlook, there were some issues with outlook at the time, I forget exactly what. I'm not sure why Thunderbird needs to download all my email since 2006 or so, I guess I need to do a better job at archiving, my technical, biz side of me wants to keep every email just incase 🙂

for now I'm going to try and stick with Thunderbird since it worked perfectly until this last issue.

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@GabeU wrote:

@Pete_Vit 

With 90,000 emails obviously meaning your email usage is considerable, you may want to think about migrating to something like Gmail, Outlook or Yahoomail.  And keep in mind that, if/when you move on from HughesNet, your email stops after 30 days. 

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[maratsade]

You can use Thunderbird with Gmail. 

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@Pete_Vit wrote:

for now I'm going to try and stick with Thunderbird since it worked perfectly until this last issue.

[Pete_Vit]

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I'm using hughesnet email, I don't use gmail

@maratsade wrote:

You can use Thunderbird with Gmail. 

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@Pete_Vit wrote:

for now I'm going to try and stick with Thunderbird since it worked perfectly until this last issue.

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[GabeU]

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@Pete_Vit wrote:

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I'm using hughesnet email, I don't use gmail

@maratsade wrote:

You can use Thunderbird with Gmail. 

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@Pete_Vit wrote:

for now I'm going to try and stick with Thunderbird since it worked perfectly until this last issue.

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Basically, all we're suggesting is that gradually moving to something like Gmail, Outllook or Yahoo Mail, all of which tend to be more reliable, and all of which you can take with you, might be to your benefit.   

However, if you're comfortable with HughesNet's email, that's fine too.