Hmmm… can't reach this page

wgrobison1

I can't access email

maratsade

Is this like before, when you were getting a 504 error? Could you post a screenshot of what you see when trying to access email?

wgrobison1

Hmmm… can't reach this page

server IP address could not be found.

Try:

Checking the connection
Checking the proxy, firewall, and DNS settings

ERR_NAME_NOT_RESOLVED

Diagnose issueRefresh

maratsade

Clear the DNS. Follow the procedure below to the letter.

1. Turn off all of the devices using the modem (all phones, iPads, computers, etc.)

2. Unplug the modem's power from the wall socket.

3. Wait a minute, then plug the modem back in.

4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.

wgrobison1

have followed your instructions, still no email, all other sites ok

Remy

wgrobison1,

Thank you for reaching out! Are you still experiencing email issues?

Thanks,

Remy