Forum Discussion
excessive dsta usage suddenly
aria,
Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you!
It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?
Thanks,
Remy
I copied the email ,this is what the email message is
DO_NOT_REPLY@hughes.com
Dear *Redacted*,
Thank you for ordering HughesNet®. Your installation appointment details are listed below as well as the contact information for your certified technician.
Your Install is Scheduled for: September 09, 2023
Your technician will arrive between: 11 a. m. and 2 p. m.
Technician's Name and Phone#: *Redacted*
Distributor's Name and Phone#: *Redacted*
Site Account Number (SAN): *Redacted*
You may receive a phone call or text message from the technician to reconfirm your appointment. You can also call the assigned technician if you need to update your appointment or ask any questions regarding your installation.
If you are unable to reach the technician's company for any reason, please contact the assigned Distributor listed above.
Check out our Install FAQs for more information. For further assistance, call Customer Care at 866-347-3292 with your Site Account Number (SAN).
(Please do not reply to this email because the mailbox is not monitored.)
Thank you again for ordering HughesNet!
As the FAQs they listed when I checked on to see if I could get more information it was all about getting a whole system .
aria,
Thank you for that information! I edited your post to remove personal information of yours, as well as the company's contact information. I can assure you this will not be an installation visit, as I have already spoken with their representatives. No charge will be placed on your account for a new service.
Thanks,
Remy
