getting rid of enhanced voicemail

[ecroak]

hi i DO NOT WANT the 'voicemail message via phone co.' on my handset ANYMORE!!! trying every possible solution from your guide for innomedia ata from 2016?!!

[maratsade]

Hang in there until a HN rep on this site gets back to you. If you're in a hurry, try chat or the customer service number. 

[ecroak]

yes tried both... chat says busy busy busy... sorry call cust. svc. number, then on hold forever and cannot understand the other person on the line. please respond with a solution via community chat so others may learn.

[maratsade]

A rep will respond to you, but it's not instantaneous -- may take a while. They will respond to you here in the community. 

[KathyVoss]

Hello,

Thank you for reaching out, I would be happy to assist you regarding this issue. Please send me a private message with the SAN or the phone number registered to the account.

Kathy

[GabeU]

@ecroak 

Just in case, you can PM KathyVoss here.  🙂

[ecroak · Accepted solution]

thank you GabeU. done and done