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"This page can't be displayed" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs

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Sophomore

"This page can't be displayed" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs

In IE, states "This Page can't be displayed, in Safari, states cannot connect with server, in Chrome, states I am offline.

Time of day does not matter and device does not matter. Have cleared cache, connected device directly to modem with ethernet cable, changed DNS address, restarted modem and device.

It appears "Amanda" Moderator was able to help "Don4" on 6-20-2016 and seems to have resolved his issue.  I am at my wit's end. 

Please HELP!

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Sophomore

Re: "This page can't be displayed" Joined HughesNet 9 days ago & on phone w/cust. svc.

Update, service technician came to the house and replaced the radio receiver on the external dish at my house on July 23rd. I have had almost no downtime since it was replaced.

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Distinguished Professor IV

Re: "This page can't be displayed" Joined HughesNet 9 days ago & on phone w/cust. svc.

@stongate

 

Are you able to bring up the System Control Center by typing 192.168.0.1 into the address box and hitting enter?  If so, are both boxes at the top of the page green?  

 

How are you connected to the HT2000W?  Directly with a LAN cable or through WiFi?  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Sophomore

Re: "This page can't be displayed" Joined HughesNet 9 days ago & on phone w/cust. svc.

Both lights are green. Have had laptop connected by ether net and connected by wifi. Called customer service yesterday afternoon. They had wrong serial # of modem. Got that fixed, worked for 6 hours then exactly at 11 pm central time lost internet connection on all devices
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Sophomore

Re: "This page can't be displayed" Joined HughesNet 9 days ago & on phone w/cust. svc.

When I do ipconfig from my command prompt it shows the modem address as 192.169.42.1, which doesn't match the 192.169.0.1 address it should be.
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Sophomore

Re: "This page can't be displayed" Joined HughesNet 9 days ago & on phone w/cust. svc.

168, not 169.
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Associate Professor

Re: "This page can't be displayed" Joined HughesNet 9 days ago & on phone w/cust. svc.

The modem is a combo router and modem...  Having a LAN side address of 192.168.41.x is normal, as that is the router side IP address.  192.168.0.1 is the modem side of the unit which reports the status of everything.

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Sophomore

Re: "This page can't be displayed" Joined HughesNet 9 days ago & on phone w/cust. svc.

Ok, but I'm still not connected.
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Sophomore

Re: "This page can't be displayed" Joined HughesNet 9 days ago & on phone w/cust. svc.

The guy with Home Tech Support said that was an issue is the reason I brought it up. He also said there was an initial setup issue on HughesNet end which is why I haD Internet service the first day, then yesterday when the new modem was finally entered in HughesNet end yesterday and then at 11 pm on the dot last night I lost connectivity.
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Sophomore

Re: "This page can't be displayed" Joined HughesNet 9 days ago & on phone w/cust. svc.

If of any interest to HughesNet the reference numbers I kept track of are 104675337, 104678239, 104717891, 104718621, 104752791, and 104763669
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Sophomore

Re: "This page can't be displayed" Joined HughesNet 9 days ago & on phone w/cust. svc.

Right now I can't even connect to 192.168.0.1 thru wifi