Forum Discussion
"This page can't be displayed" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs
In IE, states "This Page can't be displayed, in Safari, states cannot connect with server, in Chrome, states I am offline.
Time of day does not matter and device does not matter. Have cleared cache, connected device directly to modem with ethernet cable, changed DNS address, restarted modem and device.
It appears "Amanda" Moderator was able to help "Don4" on 6-20-2016 and seems to have resolved his issue. I am at my wit's end.
Please HELP!
- Update, service technician came to the house and replaced the radio receiver on the external dish at my house on July 23rd. I have had almost no downtime since it was replaced.
- Both lights are green. Have had laptop connected by ether net and connected by wifi. Called customer service yesterday afternoon. They had wrong serial # of modem. Got that fixed, worked for 6 hours then exactly at 11 pm central time lost internet connection on all devices
- When I do ipconfig from my command prompt it shows the modem address as 192.169.42.1, which doesn't match the 192.169.0.1 address it should be.
The modem is a combo router and modem... Having a LAN side address of 192.168.41.x is normal, as that is the router side IP address. 192.168.0.1 is the modem side of the unit which reports the status of everything.
- 168, not 169.
