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snails pace

randalldb
Sophomore

snails pace

my internet is really bad most of the time, sqeaking out 3mbps is usually standard speed, but latley its been

ridiculous. I cant even do a 25mb test because it would take hours. https://testmy.net/db/c82gfE5mr https://testmy.net/c82gfE5mr.png is my latest express t

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randalldb
Sophomore

Re: snails pace

Thats what I was afraid of, I'll have to drop HN after my contract expires. Go back the only other provider for the mobile home park I live at, is mediocre but its better than this. Thanks for your attention

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maratsade
Distinguished Professor III

Re: snails pace

If you would like to have have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

 

If you've already run the required tests, please post the link to your Testmy "My Results" page.

 

How long have you had speed problems? Did they start recently?

The test you posted is an upload test. What are your download speeds?

What is the State Code number? (that's found here: http://192.168.0.1/#!/home/status)

 

 

randalldb
Sophomore

Re: snails pace

oops your right on the wrong test result heres the download side

https://testmy.net/db/tQjLGyPV5 https://testmy.net/tQjLGyPV5.png

as for followiing that procedure as I said a 25 meg DL will take hours, perhaps I can use a 5 meg as replacement?

maratsade
Distinguished Professor III

Re: snails pace

You will need to post the URL to your My Results page. Individual screenshots won't be accepted; they need a history of speed tests. 

 

You do need to do the 25 MB download test.  I had a day with slow speeds such as yours, and the 25 MB tests didn't take hours -- took between 5 and 10 minutes each.  

 

EDIT: here's the URL to your stats page:  https://testmy.net/quickstats/randalldb

EDIT 2: Your speeds have been pretty bad for a several months.  Have you done any troubleshooting (besides speed tests) with the HN reps on this site? 

 

GabeU
Distinguished Professor IV

Re: snails pace

@randalldb 

 

I noticed that the results from the "Living Room" device are considerably better than those from "Den/Study" device.  It makes me wonder whether this is a WiFi signal issue at that "Den/Study" device.  If the "Den/Study" device is connected via the 5GHz band, try changing it to the 2.4GHz band, which has better range.  

 

You can test your the WiFi signal strength at your devices with the HughesNet Mobile App.  The WiFi tester is the middle icon that comes up when tapping on the orange button on the lower right, or at least it is in the Android version of the App.  Make sure the device you're testing with is connected to the same band as the device in which you're testing for.  As an example, if your "Den/Study" device is connected via the 5GHz WiFi band, make sure your testing device, such as a smart phone, is also connected to that 5GHz band, and make sure to have the phone near that "Den/Study" device when testing the WiFi.  The idea is to know the quality of the utilized WiFi signal in the immediate area of that "Den/Study" device.  If the "Den/Study" device is connected via the 2.4GHz band, make sure to have the phone connected to the same band when running the WiFi test. 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
randalldb
Sophomore

Re: snails pace

nope, den study is cable closest to modem,not wifi.  I tried a 25 meg DL for 2 hours, it got halfway before i got fed up

 

randalldb
Sophomore

Re: snails pace

also the lilving room was done earlier in the day like early am, its definitely a time of day issue

randalldb
Sophomore

Re: snails pace

living room is a smart tv

GabeU
Distinguished Professor IV

Re: snails pace


@randalldb wrote:

also the lilving room was done earlier in the day like early am, its definitely a time of day issue


If you can, try to get a few tests earlier in the day, then some later, as this will help to show the reps the discrepancy between the different times of day.  Ideally, though they know not everyone can do this, a batch of three to five tests from the morning, another batch from the afternoon and another batch from the evening is the best.  Again, though, they know that not everyone can do this, so they don't expect it to always be done.  Still, tests from different times of day can help in determining the cause of the issue.  

 

Also, just in the off chance it was missed (sometimes people miss it in the instructions), please be sure that the WiFi in the HughesNet modem is disabled while running the tests, and also make sure that the only device connected via LAN cable at the time of the tests is the one you're testing with.  

 

Lastly, in the off chance you unplug your modem when not in use, please be sure to leave it plugged in starting Monday morning so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary, which they likely will.  

 

Hopefully it will be something they can fix fairly easily.  🙂

 

Edit:  I'd forgotten that you'd been through a speed issue prior to this, so some of what I wrote may seem a little redundant and/or unnecessary to say.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
randalldb
Sophomore

Re: snails pace


@maratsade wrote:

You will need to post the URL to your My Results page. Individual screenshots won't be accepted; they need a history of speed tests. 

 

You do need to do the 25 MB download test.  I had a day with slow speeds such as yours, and the 25 MB tests didn't take hours -- took between 5 and 10 minutes each.  

 

EDIT: here's the URL to your stats page:  https://testmy.net/quickstats/randalldb

EDIT 2: Your speeds have been pretty bad for a several months.  Have you done any troubleshooting (besides speed tests) with the HN reps on this site? 


Ive had this issue since I got Hughesnet, most times its acceptable,5 to 14 mbps,many times its well below 3mbps. never better than that, ive tried a little but with the pandemic increasing the traffic at the time i thought id wait till it got a bit less congested to remove that as a factor