Forum Discussion

lm8542's avatar
lm8542
Sophomore
7 years ago

switched from echostar 19 with gen5 service to echostar 17 against my will

I recently requested an installer to move my dish to the other side of my house. I was on echostar 19 duluth, mn and the service was great ever since I upgraded from Gen4 where i was on the horrible ...
echostar 17 switch
Performance
  • Liz's avatar
    Liz
    7 years ago

    Hi lm8542,

     

    Thanks for posting, let me take care of this for you. I've created a dispatch to have you pointed back at EchoStar19.  Your dispatch is currently scheduled for our earliest available slot: Friday, May 4, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #112187258 if you need to reschedule. Please let us know how the site visit goes.

     

     

Liz's avatar
Liz
Moderator

Hi lm8542,

 

Thanks for posting, let me take care of this for you. I've created a dispatch to have you pointed back at EchoStar19.  Your dispatch is currently scheduled for our earliest available slot: Friday, May 4, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #112187258 if you need to reschedule. Please let us know how the site visit goes.

 

 

lm8542's avatar
lm8542
Sophomore
7 years ago

Thanks, Liz the installer/rep showed up during the scheduled appointment time frame new exactly what to do and did it quickly. Definitely the best experience I have had with tech support. I appreciate the facilitation of our issue. Problem solved!

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Thanks for letting me know, lm8542! Glad to hear it went well. The community is always here if you need it, feel free to drop by again.