Where to discuss misrepresentation of service

[Mcmodelaman]

If I cannot ask members how to get out of my contract then where should I post my complaint and get someone at Corporate to talk with me about Lies by sales department regarding what I should expect from hughnet? I hate this overpriced service that was totally misrepresented to me by hughnet salespeople! There has to be an answer, but where do I present my case?

[C0RR0SIVE · Accepted solution]

Billing would be the best location for your topic...

[ChrisVZ]

Could always file a complaint with the Better Business Bureau.  B B B .org <using 3 B's in a row is blocked (suspicious much?) so eliminate the spaces>

[C0RR0SIVE]

Avoiding the filters can result in being banned from the community, just a heads up, you might want to read the community guidelines.

https://community.hughesnet.com/t5/About-the-Community/Community-Guidelines/m-p/73099#M1194
https://community.hughesnet.com/t5/About-the-Community/Community-Terms-of-Service/m-p/73098#M1193

[GabeU]

Plus, doing so will only delay what could have been done here, and more than likely have the same outcome.  

[ChrisVZ]

Ehr meh gawd, no!  Not teh ban!  Seriously, why would they block using 3 b's in a row? I'm not aware of any nefarious purpose that it could be used for other than filling a screen with spam, which I was obviously not doing.  I was giving an honest answer to a question.  If doing so is a bannable offense, feel free to do it, or report it. 

[maratsade]

That's a slow option.  The agency contacts Hughesnet, and they have 30 days to respond.  They will then contact the customer and begin a troubleshooting protocol to try to solve issues.  (Also, the agency you mention gives Hughesnet an A+ rating -- which means they think the company does a very good job).

Save 30 days by posting to this community -- there are Hughesnet employees here that can help the customer directly.

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@ChrisVZ wrote:

Could always file a complaint with the Better Business Bureau. 

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[tm125]

Most of the problem is people just want to stream , Back in the day just surfing would cut it, not no more if your not watching some video, life is just boring , so get a life most of you are just bums that sit all day getting drunk ,  If you  were really doing something important , with this ISP you would not really have that many problems , right now my speed is .20 kps , oil drains faster than that . If you had to pay hundreds of millions to launch a rocket , you to would be doing all you could to pay for it. So get off netflix so I can.

[GabeU]

tm125,

I highly recommend that you read through the Community Guidelines.

[maratsade]

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