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Why so rude?

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Freshman

Why so rude?

Being a new user to Hughes net I had a question and came to the community to find help. I tell you I will not be back for anything here. Every question I read into was answered by a rude nasty comment. Usually saying "you have to manage your data that is not Hughes nets job" well having kids doing school remotely it is kind of hard to manage data when they have to go to school. And then telling people to use the internet between 2am and 8 am, yeah like I am going to wake my 12 year old up at 2 am to go to school which does not open until 9. All answered were rude and uncalled for. I will be cancelling my service with or without early termination fee because people come here for help not snotty, judge mental remarks.

4 REPLIES 4
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Distinguished Professor II

Re: Why so rude?

Why do you think my answer was rude? I was merely pointing out facts related to the reality of satellite internet, and was in no way rude to you.  It's unfortunate that you will not pursue a sales call review based on an impression (and an erroneous one to boot). You may benefit greatly from the sales call review. What have you got to lose? The worst that can happen is you end up in the same situation you are now; but you could also benefit. Why not try it?

 

EDIT: I didn't tell you to use the Internet between 2-8 am. I told you some people do that. Of course it'd be your decision to do that or not; I was just mentioning what some people do. Using the Bonus Bytes to do things like downloading large files or updating devices frees up the Anytime data for other things, but you don't have to do it at all. I wasn't even suggesting you do it. 

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Freshman

Re: Why so rude?

As a brand new user coming here for help and advise being told that it is not Hughes net job to manage the way we use our data was rude. Especially when I said it was my kids using it all for school. Then you said to try between those ungodly times. I was never told any of what is happening. I was assured, and I asked several times during the call, if what I had would be enough enough and she said yes it will be plenty.  We come here for help not lectures. I am so distraught because my kids can not even do their school work not to mention can not even watch anything on tv. One would think you would be nice and try to offer different solutions instead of lectures with a holier then thou attitude to try to retain customers. Seems you are doing everything to drive them away.Now we pay money each month for a service that does not work and nobody can help except say buy tokens. We should be getting the service we pay for the way it was sold to us. And even if I put in a ticket how will you hear when the person I spoke to had their own kids running around screaming in the background. I am sorry I ever signed up for this. No wonder the sales person pushed it so hard because she knew how terrible the service is. Not only the service but the people meant to help is just as bad if not worse. 

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Associate Professor

Re: Why so rude?

Gee. I'm sorry you thought the answer was rude just because it wasn't the answer you were looking for.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Distinguished Professor IV

Re: Why so rude?

@Jlkkdk 

 

No one was rude to you.  You asked questions and answers to those questions were given, as was advice.  

 

How you take those answers and advice is up to you, but you not getting the replies you sought, or your view of those replies being skewed by your anger and/or disappointment, does not make them rude.


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