Order Number: 6797825
Date of Order: May 19, 2014
Dear My Hughesnet Community,
I am writing to you about an early termination fee notice I received from your comany, and which has been referred to the collection agency of Joseph Mann & Creed. My agreement with Hughesnet did not include a termination fee.
When I signed up for the service, I stated I was renting a seasonal cabin for the summer period only. For this reason, I stated that I was not prepared to agree to a long term contract. The customer sales person stated that while the standard agreement normally requested a 24 month commitment, because I only desired the service for the summer, he said he was able to offer the service to me on a month to month basis with no termination fee if I were to sign up for automatic electronic monthly payment using a credit card. He stated that the termination fee would not apply to my agreement. I agreed to these terms with the company.
I would appreciate it if you could investigate this matter and listen to the recording of the sales call to verify that this is correct.