Forum Discussion

MolliWog's avatar
MolliWog
Freshman
7 years ago

Account cancellation + ETF waiver for misrepresentation

Hi, I would like to cancel my service with HughesNet and have the ETF waived due to misrepresentation on behalf of the representative who LIED about my ability to transfer account ownership. I began ...
cancellation
Early Termination Fee
ETF
Jorge's avatar
Jorge
Alum

MolliWog, Did you inform the sales representative that you would potentially move prior to the end of your commitment? If the sales representative intentionally set you up with services knowing that you would not be able to carry out the full term of your commitment, I would be happy to work with you.

MolliWog's avatar
MolliWog
Freshman
7 years ago
I appreciate your potential cooperation Jorge and I believe the 1 year term of my lease was mentioned during sigh-up with the sales representative. That said, whether or not I was aware of the potential, or did or did not have intent, to move prior to the full term of my commitment doesn’t absolve the representative of responsibility to provide complete information and allow fully informed decision making on the part of a prospective customer.

Ultimately however, I do need to cancel my account by June 19 to avoid further service fees when my suspension term ends. Are you able to facilitate that through this format as well?
  • Jorge's avatar
    Jorge
    Alum
    7 years ago

    MolliWog, I can assist you with your termination. I would like to also inform you that the Early Termination Fee is applicable from the day you started service with us, so the recommendation to suspend the services was not nefarious. Your Early Termination Fee currently stands at $295 for the internet and $150 for the voice service totaling $445. Further, you must return your HughesNet modem, power supply, and radio in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter). 

     

    If you are ready to cancel I can process the request. Please send me your address via a private message so we can make sure we have the address to send a return kit. Here is a link with more information on the equipment that needs to be returned, http://support.hughesnet.com/sites/support.hughesnet.com/files/inline-files/1041328-0001_a.pdf.

    • MolliWog's avatar
      MolliWog
      Freshman
      7 years ago
      Thank you Jorge, but I believe we had moved on to determining the nefariousness of the issuance of incomplete information on the part of the sales representative who signed me up for HughesNet’s service in early 2017, and not the representative who instituted my service suspension when I moved at the end of 2017.

      You asked if I had informed my sigh-up representative of the potential for me to be unable to complete the term of my commitment, and I answered that I believed the 1 year term of my lease was mentioned to that representative. Knowing that I only had a 1 year lease should have been sufficient prompting for that representative to inform me of how the different equipment options would affect my account in the future if I chose to move at the end of its duration, but they did not and as I said above, even if I had not informed that representative of my future potential or intent to not complete my term it does not absolve them of negligence in providing incomplete information to prospective consumers.

      Since I did provide the sales representative with information that suggested I might be unable to complete the term of my commitment, and they in turn did not provide me with the necessary information to make an informed decision about the setup of my service, will you waive the $455 ETF?
      • Jorge's avatar
        Jorge
        Alum
        7 years ago

        MolliWog, I understand your situation so I am willing to work with you and I will waive half of the Early Termination Fee. Again Please send me your address so that we may send a return kit to the proper address.