Thank you Jorge, but I believe we had moved on to determining the nefariousness of the issuance of incomplete information on the part of the sales representative who signed me up for HughesNet’s service in early 2017, and not the representative who instituted my service suspension when I moved at the end of 2017.
You asked if I had informed my sigh-up representative of the potential for me to be unable to complete the term of my commitment, and I answered that I believed the 1 year term of my lease was mentioned to that representative. Knowing that I only had a 1 year lease should have been sufficient prompting for that representative to inform me of how the different equipment options would affect my account in the future if I chose to move at the end of its duration, but they did not and as I said above, even if I had not informed that representative of my future potential or intent to not complete my term it does not absolve them of negligence in providing incomplete information to prospective consumers.
Since I did provide the sales representative with information that suggested I might be unable to complete the term of my commitment, and they in turn did not provide me with the necessary information to make an informed decision about the setup of my service, will you waive the $455 ETF?
