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Billing email keeps changing

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Freshman

Billing email keeps changing

I have had problems with my billing being sent to the wrong email account since before December 2016.  I have contacted Hughes at least 3 or 4 times, with 3 different case numbers,and have also changed the email back to the correct one at least 7 or 8 times.  The lastest was on 09/17/17 Case #106269833 via chat.  I've been checking every couple of days and it was fine until today (9/29/17) and it changed back to the incorrect email.  In the lastest chat I was told I didn't change it under the billing information (which I did) so she changed it again.  Can anyone on this forum give me some kind of idea how to get this fixed since calling and chatting don't seem to work. 

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Billing email keeps changing

Hello! 

 

Good news, they found the problem! It's an weird wacky process with the unsubscribe feature that is causing this. They will be getting it fixed up soon, I appreciate your patience.

 

Thank you,

Amanda

22 REPLIES 22
Distinguished Professor IV

Re: Billing email keeps changing

@mkuehner

 

The reps will probably need to help you with this.  They are on M-F from approximately 8AM to 5PM EST, so the earliest you'll hear from one is Monday.  

 

I'm just letting you know so you weren't wondering why no one was answering you this weekend.  


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Freshman

Re: Billing email keeps changing

GabeU,

Thanks for the info, I appreciate it.

Moderator

Re: Billing email keeps changing

Hi mkuehner,

 

That's really odd. I would be happy to take a look at what is going on with your e-mail address and why it keeps reverting back. 

 

~Amanda

Moderator

Re: Billing email keeps changing

Hello

 

I changed it in our notification database and our old database just to be sure. Please let me know if it reverts back. 

 

~Amanda

Freshman

Re: Billing email keeps changing

Amanda,

Thanks for the help.  hopefully this will work. 

Moderator

Re: Billing email keeps changing

Hi mkuehner,

 

Just wanted to pop in and say I checked on the e-mail today and see it reverted back. For some reason the billing system thinks that the e-mail is invalid. I will get with our billing team today to see what is going on. I appreciate your patience.

 

Amanda

Freshman

Re: Billing email keeps changing

Hi Amanda,

I checked yesterday and the email was correct then I checked today and it has gone back to the wrong email. 

Moderator

Re: Billing email keeps changing

Thanks, I have e-mailed our billing team again to see why the address keeps appearing invalid. I will let you know about any updates I recieve.

 

Amanda

Freshman

Re: Billing email keeps changing

Amanda,

HughesNet bill went to the wrong e-mail again.