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Cancellation Fee problems

New Member

Cancellation Fee problems

 I am having to cancel my service because I recently moved and Hughesnet will not waive my cancellation fee. My new landlord will not allow the service to be installed. It is not my fault that I'm having to cancel early, but they are still making me pay 300 dollars! This is ridiculous!!! I will not recommend hughesnet service to anyone and will not do service with them ever again. This is an unfair policy to charge people for something that is out of their control. very unhappy
20 REPLIES 20
Moderator

Re: Cancellation Fee problems

Hi authement2003,

Sorry to hear about your new landlords rules! Smiley Sad Did you confer with the landlord before moving and mention you had satellite dish equipment that needed to be installed?

Thank you
Amanda
New Member

Re: Cancellation Fee problems

My landlord did not tell me until after I moved in that I could not have the service installed.
New Member

Re: Cancellation Fee problems

Hughesnet will try to squeeze every penny out of its many dissatisfied, cancellation-bound customers.  I wonder how much of their profit margin is from early cancellation fees.  I will recommend that prospective customers steer clear of Hughesnet.  Their pricing and data caps are egregious.
New Member

Re: Cancellation Fee problems

Awesome, Amanda.  "Sorry" really shows compassion and flexibility.  And a frowning emoticon to boot Smiley Wink  Now I really feel like I'm represented by caring, considerate individuals, whose hands are tied in the matter of helping someone who has relocated.  We know how cheap it is to relocate Anywhere.  Might as well tack on an early cancellation fee on top of the rental truck fee and apartment deposit. Let it be said, that Hughesnet is a benevolent, compassionate leader in the shrinking market of satellite internet Smiley Very Happy
New Member

Re: Cancellation Fee problems

I'm on HughesNet's side on this one, and I'm HARDLY even in agreement with them.  You should do due diligence BEFORE you move to make sure that your service is available to be moved to your new location.  Ask your landlord about it being placed on a metal pole so it's not attached to the house or anything, that may work.
Highlighted
New Member

Re: Cancellation Fee problems

I agree that Hughesnet should be able to be more flexible in situations such as these. I would suggest that she start at the top of Hughesnet's food chain and don't even bother with the people who answer the phone or claim to be supervisors when you request to speak to one. Most are like mindless robots who can only speak on what is in their script. Someone at the top would have more authority to waive this fee and if the tenant can provide proof from the landlord in the form of a notarized statement, then it would be callous of Hughesnet not to consider at least reducing it if not waiving the fee altogether. I mean, is hughesnet so money strapped that they would want a customer to continue to pay for a service they can't even receive? Or if she can't afford to pay the termination fee right away, she should consider reducing her package to the lowest one possible and ride it out until she can. I also recommend that she switch to paper bills (versus allowing hughesnet to automatically debit her account each month). I don't recommend automatic payments to anyone because some unscrupulous companies will try to charge your credit card when they don't have the authorization to do so, as in late fees or unpaid early termination fees.
Moderator

Re: Cancellation Fee problems

Hi authement2003,

I am afraid to say I do have to agree with wwatkins123 on this one.. Asking your new landlord about their rules and restrictions would have been a good thing to do before making the move, but then again if that was the only place you could have moved to, you'd still be in the same situation! I do understand the costs of moving and the fact that you probably have to put a deposit on the apartment, a new water connection, light connection, renter's insurance, etc so I am very much okay with helping you on the early termination fee. The only condition is that if you leased your equipment, please provide me your new address in an e-mail to communitysupport@hughes.com so that I can send you a box & pre-paid shipping label for return.

Thank you,
Amanda
Associate Professor

Re: Cancellation Fee problems

US Laws recognize that if you use a credit card for payment in a continuous service that if you are charged late fees, and unpaid termination fees can debit any active billing method the customer gave them.  Also, paper billing costs more per month.
Freshman

Re: Cancellation Fee problems

This forum has made me happy that I looked for it first instead of calling customer service when I had trouble. :-)