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Cancellation Fee problems

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New Member

Re: Cancellation Fee problems

Yes, paper billing does cost more each month but I'm happy to pay the extra $5 just so hughesnet or any other unscrupulous company can't use that legal mumble jumble and charge my credit card without my authorization...continuous service or not. Hughesnet won't even let you choose paper billing as an alternate method of payment unless you call in and talk to a representative first who just happens to be in a foreign country, hardly speaks good English and makes you repeat over and over again at least 10 times that you want a paper bill and that you understand it will be an additional $5 a month...really Hughesnet? And it's shameful that you even have the gall to charge $5 a month just to receive a paper bill and then go out of your way to make it so difficult for a customer just to get it! All dubious and deceitful methods of gouging customers who are already paying an arm and both legs for a internet service I wouldn't wish on children in Africa.
Associate Professor

Re: Cancellation Fee problems

If you think that's bad, consider this, the only Satellite Competitor for Hughes doesn't offer a 30-day window, locks you into a 2 year contract, publicly states that they gave bad information (people on certain plans got screwed), and will not accept ANY payment form other than credit/debit.  They won't even allow paper billing. Smiley Happy
New Member

Re: Cancellation Fee problems

Thank you Amanda for being understanding. My move was done rather quickly and I did what was best for my family. I have already given customer support my new address to have the box with a prepaid shipping label sent for me to send back the leased equipment.


Moderator

Re: Cancellation Fee problems

Hi authement2003,

Not a problem. I've already applied the credit to cover your Early Termination Fees when they roll in. Please let me know if I can assist with anything else.

Have a good weekend
Amanda
New Member

Re: Cancellation Fee problems

I need to cancel my service and I cannot pay the ridiculously high termination fee! I have to move in with family because I can't afford my own place any more! I do NOT have $400 to give away for something that has been crappy from the get go. I am on a very small fixed income! Can you please send me a box and prepaid shipping label? Thanks!


Assistant Professor

Re: Cancellation Fee problems

Good lord! Please start your own topic instead of jumping into everyone else's.

And 2 months old. You get no sympathy from me.
New Member

Re: Cancellation Fee problems

Good Lord!! MIND YOUR OWN BUSINESS!! It plainly says that Hughes will "look for existing conversations to save time" when you try to post a question! Not my fault it brought me here! And, nobody asked YOU for ANYTHING!
Honorary Alumnus

Re: Cancellation Fee problems

rosegravette,

As was related to you previously you can only terminate your service by phone.


The number is 866-347-3292

If you decide to cancel, your service will usually terminate at the end of your current billing period unless you demand an immediate cancelation.

When you termination date arrives you will be sent a prepaid Return Kit.

You will be required to return the Modem, Power Brick and cords and the "radio" that is mounted on the end of the dish "arm".

If you do not return the equipment you will be assessed an "equipment fee" in addition to any ETF fees you may owe.

Some details: (click for larger image)


Complete information can be found here:

http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm



New Member

Re: Cancellation Fee problems

Any American company that takes $400 for senior citizens on a fixed income should be deported and tried for treason. Hughenet is a crap company and you violate many state and federal codes by forcing Americans into lengthy contracts before they can "test" service. Enforcing this type of a bogus contract collecting the termination fee for something like internet which costs the provider little to no out of pocket money for use and you give your customers very little to begin with is going to catch up to Hughesnet and its employees. I would watch out. Other Companies owned by decent Americans are getting wind of. How unhappy your customers are and they are developing much better options to your slow expensive satalite like fiber. And your going to loose a lot of people if you can't improve your customer satisfaction. Hughesnet YOUR DAYS ARE NUMBERED!
Assistant Professor

Re: Cancellation Fee problems

wpersal,

Been a 10+ year customer, satisfied overall.

The dish, modem, radio, cable and installer labor are not cheap, it does cost  them quite a bit.

DirecTV, DISH, Comcast, TWC, AT&T have contracts, heck all providers have contracts these days.

This service is for those who can't get cable, WISP, low cost 4G........any other decent option. If you have other options you should not go with satellite.

Need help? Please start a new post. You are replying to a solved problem 2 months old.