Forum Discussion
Cancelling
After 11 months of HughesNet frustration, I will be cancelling my service as soon as I locate alternate internet. I have made countless calls to both the lower level techs, who only read from a check...
Hi Rhonda,
Thanks for posting. Glad to hear you can stream Netflix. As for Amazon Prime Video, have you already tried adjusting the playback quality? Here are steps for making these adjustments to improve streaming. If you're trying to stream on the device with the MAC address ending in 28:23:f0, I suggest moving it closer to the modem, as it only has a fair signal strength. Otherwise, your diagnostics do show that the HughesNet system is working well, which is why the phone agent suggested you call back for live troubleshooting when you are experiencing buffering.
Your cooperation, patience, and understanding are much appreciated.
Liz...if you read thru my account notes, you will see that every adjustment possible from my end has been tried numerous times over the past 11 months, to no avail.
About patience.....I'm all out!
Just to be double sure, have you made sure to try turning off, or pausing, the Video Data Saver?
