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balloonsbyjolly
New Member

Cant get through to customer service

I have tried calling, chat, and email with no response from customer service. I need to suspend or cancel my account.
3 REPLIES 3
GabeU
Distinguished Professor IV

@balloonsbyjolly 

 

Unfortunately, customer service is dealing with a large number of calls right now.  The only thing I can suggest is to keep calling.  Perhaps trying after midnight.  By phone is the only way you can cancel your service. 

 

The reps here may be able to effect a suspension for you, but they won't be back on until Monday.  They're on M-F from approximately 9AM to 6PM EST.  They usually reply within a working day, but as of recent it can take them a bit longer.

Liz
Moderator
Moderator

Hello balloonsbyjolly, 

 

Thank you for reaching out to us. Were you able to get through to someone on the line? I can look into this for you if you private message me your SAN (account number) or the associated phone number so I can pull up your account.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz
Moderator
Moderator

Good morning balloonsbyjolly,

 

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!