Forum Discussion

WWS's avatar
WWS
New Poster
7 years ago

Case # 115776024 Cancelled Service No Confirmation EMail

I canceled my service yeaterday and was assured I would receive an email stating that I did not need to return any equipment or have any further charges. I still have not received this email. Joseph, the gentleman I spoke with assured me that I would receive this email and that I did not need to return any equipment. It can be disposed of were his words. He gave me a cancellation #115776128. When should I receive this email?

Unreturned Equipment Fee
  • Jay's avatar
    Jay
    Moderator
    7 years ago

    WWS, 

     

    Are you certain that the e-mail is not in your spam folder?

     

    If you are unable to locate the e-mail, I would be happy to have it resent. What e-mail address did you provide to the agent?

     

    Thank you,

     

    Jay

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      7 years ago

      Jay

       

      Perhaps it would be best to note the email address provided, then delete it from the post for safety.  

    • WWS's avatar
      WWS
      New Poster
      7 years ago
      Email is correct in the system. I am receiving the Feedback request which showed I request cancellation-Cancel Core Service -Resolved. I didn’t receive the email saying not to send equipment back. My cancellation number is 115776128.
      • Jay's avatar
        Jay
        Moderator
        7 years ago

        WSS, 

         

        Please see my private message concerning your issues.

         

        GabeU, thank you for the suggestion! WWS, I will be removing the e-mail address from the thread.

         

        Thank you,

         

        Jay