Forum Discussion

amanda.mclain's avatar
amanda.mclain
New Member
10 years ago

Change payment date

Why is my account automatically charged on the bill date and not the due date ?!!
  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    That is just how Hughes handles automatic payments, when the bill is generated, they will attempt to bill the card on file on the bill date and not the due date.  If you want to get around this, I suggest calling 866-347-3292  and switching to Invoice billing.  Yes, there is an additional fee for invoice billing.
      • Amanda's avatar
        Amanda
        Moderator

        Hi Peaches9999,

         

        You can call us at 866 347 3292 to change your billing date. There is no cost but the date can only be changed once every 12 months.

         

        ~Amanda

  • Good morning Amanda,

    I see it's your first post here, so welcome to the community! Charles hit the nail on the head. To add to that, the bill date/due date is most applicable to those on invoice billing. Their bill gets mailed on the bill date, and they have until the due date to mail in their payment. Those on autopay just get charged once the bill date comes around.

    -Liz