Changing Plan
When I got the Gen5 I selected the 20gb plan and was told that I could change my plan down to the 10gb one for the rest of my contract after the discount ended at one year. I am at a year and went online to change it, but it shows 24 month commitment.
I had never used satellite before and was lied to by two sales persons on both the data I would have and the speed at which it would work. I have been extremely dissatisfied with Hughes since the first month I got it. Then I was lied to again a short while later when I learned that Gen5 came out about 2 weeks after I got the Gen4 (or whatever it was); again with the speed. Plus I had to restart my contract (before even 1 month had passed) and pay another installation fee to get Gen5 with better monthly pricing. We haven’t been able to use it as intended from the start and therefore have to use my phone hotspot for the important things we needed it for (which is way faster). Unfortunately I didn’t learn about the hotspot option until it was too late to not sign up for Hughes. We have basically just been using Hughes only for Netflix while riding out this contract that I already don’t want to be under. This means I’ve basically been paying $100 for Netflix use so I surely don’t want to have to be with it any longer than I have to. I would get out of it now if it wasn’t going to cost so much to do so.
Can you please tell me if I will have to renew my contract with the plan downgrade or if I’m still going to have just one more year like I have now?
I had never used satellite before and was lied to by two sales persons on both the data I would have and the speed at which it would work. I have been extremely dissatisfied with Hughes since the first month I got it. Then I was lied to again a short while later when I learned that Gen5 came out about 2 weeks after I got the Gen4 (or whatever it was); again with the speed. Plus I had to restart my contract (before even 1 month had passed) and pay another installation fee to get Gen5 with better monthly pricing. We haven’t been able to use it as intended from the start and therefore have to use my phone hotspot for the important things we needed it for (which is way faster). Unfortunately I didn’t learn about the hotspot option until it was too late to not sign up for Hughes. We have basically just been using Hughes only for Netflix while riding out this contract that I already don’t want to be under. This means I’ve basically been paying $100 for Netflix use so I surely don’t want to have to be with it any longer than I have to. I would get out of it now if it wasn’t going to cost so much to do so.
Can you please tell me if I will have to renew my contract with the plan downgrade or if I’m still going to have just one more year like I have now?
