Wudrest
7 years agoSophomore
Community. Service.
So I guess it has come to this. What do we all want. In a service we want the best service for our money. I have had HughesNet for about a year now. The service is awful. I have a year left on my contract which can’t come soon enough. I hate to see the bill notices because I know I am not getting what I am paying for. I have read on this community site. I see what others do, the steps they take for nothing or even worse, the run a round. The past year my wife says call them. They don’t know you are having a problem unless you call. I said it is a waste of time. So finally she grew frustrated with the lack of service and called. I didn’t time it but let’s say it was 30 min. They upgraded or minutes for 3 months. I have to cancel the upgrade. For lack of service. Bottom line. I am a bottom line guy. I cannot tell a difference in speed when I have minutes and when I don’t. Service is awful both times. I bought a phone signal booster for $400. I get better internet today on it. In fact that is what I am using now. Verizon unlimited and a signal booster. I am paying out my contract then canceling this awful service. If anyone knows of a cl**bleep** action against hughesNet I would like to know about it because the only thing that can make this transaction fair is for them to give all of my money back.
There are expansions presently happening to improve the speed of the service for those that are affected. I'm not sure what you are referring to with minutes. The plans are based on amount of high speed data, not minutes.
If you would like to troubleshoot your service issues, please start a new post in the Tech Support section, which you can do here...
https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport