Forum Discussion
Data tokens missing
Wednesday 12/01 I had 19.4 GB of data tokens in my account, today they are all gone. I am only ten days into my billing cycle and my data plan has plenty of GB left so I should not have used any of m...
I wasn't sure if my response via email would show up on the community message board so I cut and pasted it here;
Thank you for getting back to me. The newest problem seems to be solved. For the past two days, the time I have spent online has been subtracted from correct data and bonus plans. My early morning time online is correctly being subtracted from my bonus time and my other online time is being subtracted from my data plan time.
If you are still wanting to know, I noticed the the problem when my data token problem was resolved and it continued through the weekend, but as I stated, all is back to normal.
Thank you for all your help!!
HAPPY HOLIDAYS!!!
Wonderful news! Thanks for coming back to let me know, Vince. Have a great holiday!!
-Liz
